Plastic Surgery
Plastic surgery practices field high call volume during peak hours and consultations often require callbacks. MedReception captures every missed call with full patient context, prioritizes callbacks by urgency and availability, and tracks completion so no inquiry falls through the cracks.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Practices field high call volume during peak hours and consultations. MedReception answers every call, captures the inquiry with full context, and queues it for your team. No message goes to voicemail; no lead disappears.
Set callback windows by time of day and staff role. MedReception prioritizes by urgency (revision concerns rank higher than general inquiries), matches available staff, and sends reminders with the patient's full intake summary. Your team knows exactly who to call and why.
See which calls were answered, which were queued, when callbacks were attempted, and whether the patient booked or declined. That audit trail proves no lead was ignored and helps you spot patterns in call volume or booking outcomes.
We configure your callback rules, urgency tiers, staff routing, and EMR connection during onboarding. Free lifetime edits mean your workflow adapts as your practice grows. Switch EMRs later and your AI callback system moves with you.
Every call answered
Day or night, no voicemail dead ends. Missed calls are captured with full context and queued for your team.
Urgent callbacks escalated
Revision concerns, post-op complications and time-sensitive inquiries prioritized and routed to the right staff member.
Structured intake summaries
Patient name, phone, reason for call and any questionnaire answers returned as EMR-pasteable text ready for your team to review.
Closed-loop completion tracking
Audit trail shows which callbacks were completed, who handled them, and whether the patient booked or declined.
MedReception answers immediately. Katie, our AI receptionist, greets the caller, captures their name, phone number, reason for calling and insurance details, and asks any relevant questions (like whether this is a new consultation or a post-op follow-up). That structured summary is queued for your team with a callback window you've set.
You set the priority rules. Post-op concerns, revision consultations and urgent requests are flagged as high priority. MedReception sorts the queue and sends reminders to your staff with the patient's full intake summary so they know exactly what the call is about before they dial.
MedReception re-queues the call and alerts your team. You can set how many callback attempts happen before escalation. That way no inquiry gets abandoned after one missed attempt.
MedReception integrates directly with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. Appointment bookings and new patient records sync automatically. If you use a different EHR, Katie still answers every call and your team enters bookings manually; custom integration is available. Book a demo and we will scope yours.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA. All patient data captured on calls, callback summaries and audit trails are encrypted and stored securely.
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