Workflow
Pain practices often juggle epidural injections, nerve blocks, and diagnostic procedures across multiple providers and imaging suites. AI-powered triage and booking ensure no appointment request falls through the cracks.
By MedReception AI, physician-built by Paul Toomey, MDPublished
The AI books epidurals, facets, nerve blocks, and RFA procedures directly into your calendar, capturing pre-procedure data (allergies, medications, fasting, imaging status) as a structured summary ready for staff and clinician review before the patient arrives.
Insurance requirements are checked before confirming the appointment. Staff are alerted to missing auth documents, giving them time to obtain approval before procedure day.
The AI screens for true clinical questions vs. routine scheduling and pre-procedure prep. Callbacks are batched, routed with full history, reducing clinician interruption.
Imaging, fasting, medication holds, and allergy information are captured upfront and available as a summary before the procedure, reducing cancellations and delays.
Procedures booked autonomously
Epidurals, nerve blocks, RFA, and diagnostics scheduled with appointment and patient demographic data captured
Prior authorization verified
Insurance gaps flagged before appointment confirmation
Pre-procedure intake structured
Allergies, medications, fasting, and imaging requirements captured as a summary for staff and clinician
Clinical callbacks batched
Provider questions routed with full history, reducing interruption
The AI asks the caller about their current symptoms, prior procedures, and provider preference. It checks your EMR for available slots matching the procedure type (epidural, facet, RFA, etc.) and books the earliest suitable appointment.
The AI captures the patient's insurance and procedure code, checks your authorization status in the EMR, and flags gaps for staff. The appointment is held contingent on auth approval, or rescheduled if auth is denied.
Yes. The AI confirms whether imaging is required for the procedure, checks if recent imaging is on file, and captures the patient's availability for imaging prep if needed before the procedure date.
The AI captures the question, flags the call for callback from the scheduling provider, and routes the complete patient history so the clinician doesn't need to ask for details again.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Workflow
Call routing and triage
Smart routing of clinical questions and routine scheduling requests.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
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