Scheduling
Interventional pain practices balance multiple providers, procedure rooms, and complex scheduling rules (recovery time, provider preferences, equipment). Your AI receptionist views the full schedule and books confirmed appointment slots directly to your EMR, eliminating double-books and callback delays.
Your AI receptionist doesn't ask 'What time works for you?' and promise a callback. It says 'I have openings Tuesday at 2 PM or Thursday at 10 AM with Dr. Smith. Which works better?' Patient picks, slot is booked, appointment syncs to EMR instantly.
Your AI receptionist knows that a lumbar injection takes 45 minutes plus 30 minutes recovery, and that your two rooms need 20 minutes between procedures for turnover. It only offers slots that respect these rules, so staff doesn't have to reschedule later.
During scheduling, your AI receptionist asks: 'Is this your first time?' 'Any allergies or bleeding disorders?' 'Previous imaging on file?' This information is returned with the appointment as a structured summary so your clinical staff can review and prepare before the patient arrives.
Appointment is booked and confirmed during the call. Your AI receptionist provides a confirmation number and reminder schedule, and the patient receives an immediate confirmation (SMS or email based on your settings). Your staff sees the appointment in EMR—no transcription, no delays.
Real-time availability checked across all providers and rooms
No double-booking or calendar conflicts
Appointments booked and synced to EMR during the call
Patient receives confirmation immediately
Scheduling rules enforced automatically
Provider turnover, recovery time, and room prep built into slot logic
Procedure details captured at booking
Staff has pre-visit requirements and clinical context ready
Your AI receptionist syncs directly with your EMR (athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed). It sees each provider's calendar and room status in real time, so it knows which slots are actually open—not guessing or holding temporary reservations.
Yes. You configure procedure types (lumbar injection, cervical, hip, knee, etc.) with their typical duration, recovery time, and any special room requirements. Your AI receptionist uses these to calculate available slots automatically.
Your AI receptionist asks preferences during the call. If the preferred provider is booked, it offers alternatives with wait times or nearest available date, and explains the trade-off. Patient decides and books immediately.
Your AI receptionist asks about prior pain procedures, current medications, bleeding disorders, allergies, and whether the patient has recent imaging. These details are returned with the appointment as a structured summary so your clinical team can review and verify requirements before the patient arrives.
Yes. You configure reminder timing and channel (SMS, email, or both). Your practice can also set pre-procedure instructions (NPO status, medication hold, etc.) to be sent automatically after booking.
Your AI receptionist can handle simple rescheduling during business hours or a patient can use your portal. Urgent changes (cancellation, time conflict) are escalated to your staff for manual review.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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