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New pain patient calls are long and complex. AI captures referral source, prior treatments, current meds, and imaging on the first call—your intake coordinator reviews and schedules the full evaluation.
By MedReception AI, physician-built by Paul Toomey, MDPublished
First call captures enough detail that your intake coordinator can do a focused evaluation, not re-gathering the entire history.
Every new patient linked to the referring provider—your team knows which PCPs, surgeons, and specialists send you the most volume.
Patients with failed prior treatments or multimodal pain flagged for priority intake—higher-complexity cases get longer appointment slots.
Demographics, referral source, and appointment details already in your EMR—intake coordinator doesn't start from a blank chart.
New patient record created
Name, DOB, phone, referral source, and appointment details written to EMR; clinical history and prior treatments returned as structured summary for staff review
Prior treatment history captured
Physical therapy, prior injections, surgeries, and outcomes documented and summarized for your team
Complex cases prioritized
Failed prior treatment or multimodal pain flagged for senior clinician review
Appointment booked same-day
New patients get available slots without scheduler callback
You define complexity criteria—e.g., failed prior injections, prior spine surgery, opioid-dependent, multisite pain. The AI flags calls matching these patterns for your team's priority review.
The AI writes demographics (name, DOB, phone), referral source, and appointment details to your EMR. Clinical history and prior treatments are captured and returned as a structured summary for your staff to review and file into the new patient note.
Yes. It can capture insurance info, which is then returned as a summary for your staff to review and file—it doesn't auto-populate into the insurance section of the chart.
The AI can recommend pre-visit imaging (MRI, X-ray, etc.) based on your protocols and offer to send the imaging order or request to your staff. Your provider reviews and approves.
Usually 3-5 minutes. The AI asks key questions (referral reason, prior treatments, current meds) without chitchat. Longer histories are captured and summarized for your clinician to expand on during the visit.
Capability
New patient scheduling
How AI books new patient appointments and creates records.
Capability
Patient intake
Structured intake capture on every call.
Next step
AI receptionist for pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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