Workflow
Interventional pain patients need a thorough intake to guide treatment decisions: onset of pain, prior injections, imaging results, current medications, and comorbidities. MedReception captures all of this on the call and returns a structured summary that your provider can review and file into the chart.
Patient describes 6 months of left lower back pain radiating to the leg, prior MRI showing L5-S1 disc herniation, failed physical therapy, and current gabapentin use. The AI structures this into a clinical summary: pain timeline, imaging correlation, treatment history, current regimen. Your provider reads a narrative, not a form.
During intake, the patient mentions they're on warfarin and had a procedure 3 months ago. The AI flags this in the summary so your provider sees the anticoagulation risk and prior injection timing before booking the next procedure.
Intake is captured once, on the call. The structured summary is returned for your clinical team to review and file into the patient record; they never re-type or hunt for missing fields.
Patient arrives and your front desk only needs to confirm current medications and verify insurance. The full pain history, imaging findings, and prior treatment are already documented.
Structured intake captured on call
Pain history, prior procedures, imaging, medications, and comorbidities logged
Clinical summary ready for provider review
Returned as a structured note; provider reviews and files without re-entry
Contraindications and allergies highlighted
Flagged in summary so clinical team sees risks before procedure
Full patient context at first appointment
No blank chart; provider has complete pain narrative and treatment history
The AI asks about: pain onset and duration, pain character and location, radiation pattern, severity (0-10 scale), prior injuries or trauma, prior injections or procedures, imaging results, current medications and allergies, relevant medical history (diabetes, anticoagulation, prior surgery), and treatment goals. All responses are structured into a clinical summary.
Yes. If the patient mentions active infection, anticoagulation therapy, or recent procedure, the AI flags these in the summary so your provider is alerted before scheduling intervention. The AI does not make clinical decisions; your provider reviews and approves all cases.
The structured intake summary is returned as a note for your provider to review and file into the patient's EMR record. Your provider reads it, verifies accuracy, and signs it into the chart. Your team retains full control of the record.
The AI captures what the patient knows and notes what is missing or unclear. For example, 'Patient unsure of exact date of prior L5 injection.' Your team can follow up by phone or at check-in to fill gaps.
Yes. All intake information is encrypted during the call and stored securely. The summary is returned to your authorized clinical staff for review and filing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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