Procedure Series
Facet work runs as a sequence and coverage turns on documented relief between the steps. Capture the follow-up detail that lets the next step be booked.
The relief conversation after a diagnostic block is not small talk, it is the evidence the next authorisation is built on. When it happens as a remark in a corridor or a note in a message pad, the detail review will ask for, how much relief and for how long, often does not reach the chart in usable form. Asking your questions identically every time changes that.
It never grades a response, never tells a patient whether a block worked, and never states that a threshold has been met or an ablation qualifies. It captures the patient's own words and numbers against the questions you wrote, and delivers them to the clinician who makes that determination. That separation is what keeps the documentation clean and the conversation safe.
Nothing alarms when a second block is never booked. The patient assumes someone will call, the practice assumes the patient will, and a case that was mid-pathway simply stops. It is invisible in the schedule, so it needs a deliberate outbound list worked on the interval your protocol sets.
A request to book the next procedure is unbookable without the level, the side, the date of the prior block and the authorisation covering what comes next. Carrying that through the call is the difference between a scheduler booking on the spot and a scheduler starting a chart review before they can pick up a slot.
Captured, never interpreted
The patient's own answer recorded verbatim against your clinicians' questions
Structured for the chart
Series step, level, side and reported relief delivered as fields, not free text
Every attempt logged
Follow-up and fallout outreach recorded with what was said and when
No. It records what the patient reports and delivers it to your clinicians, who make that determination. It does not compare an answer to a coverage criterion, does not tell a patient they qualify or do not, and does not describe a response as good, adequate or disappointing.
No. It reports only the status your staff have recorded, in your wording, and never asserts an approval, a denial or a date. Authorisation questions raised on a follow-up call are captured and routed to the person who owns the case.
The ones your clinicians write, in the wording they choose, in the order they specify: typically the degree of relief, how long it lasted, and whether particular activities resumed. Nothing is added to that script, and free-form answers are captured rather than summarised away.
Anything your protocol names is routed under that protocol immediately, to the destination and inside the timeframe you set. The system does not assess what is described, does not decide how serious it is, and does not reassure. It captures the patient's words and applies your rule.
No. The same pattern fits any staged sequence your practice runs, including epidural series, sacroiliac work and staged neuromodulation. You define the steps, the prerequisites between them, and the questions asked at each stage, and the system executes that definition.
In the destination you choose: an EMR task or encounter note, a shared inbox, or a structured summary. Writeback is available through API or FHIR for supported systems, with custom integration available where no direct interface exists.
Authorisation
Prior Authorization Status Calls for Pain Practices
What the captured relief documentation feeds, and the call volume the review process creates.
Scheduling
AI Procedure Scheduling for Interventional Pain Clinics
How the next step in a series is placed on a procedure calendar once prerequisites are met.
Prevention
Pre-Procedure Confirmation Calls for Pain Procedures
The confirmation pass that runs before each step in the sequence actually happens.
Pillar guide
AI Receptionist for Pain Management & Spine
Procedure series, authorisation and preparation handled consistently across an interventional pain practice.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
