Workflow

Interventional pain groups with multiple clinics cannot afford separate phone systems, duplicate intakes, or patients routed to the wrong location. AI unifies reception and coordinates across sites.

Multi-location pain practices need a single phone number, one AI receptionist, and intelligent routing to the right clinic, procedure facility, and on-call provider. MedReception AI manages all locations from a unified system.

Single phone number for all locations: calls come to one AI receptionist regardless of which clinic the patient tries; AI routes to correct facility and provider
Unified new patient intake and EMR: patient records are created once in your system; no duplicate entries or missing demographics across locations
Location-aware appointment availability: AI checks each facility's schedule, shows available slots at each location, captures patient preference, and books at correct clinic
Multi-location prior authorization: insurance requirements are captured for the procedure and facility; staff submits prior auth for network or plan review
Surgical suite coordination across locations: AI knows which procedures are performed at each facility, coordinates suite availability, and alerts the correct surgical coordinator
On-call provider routing: urgent calls route to the on-call physician covering that location or time period; escalation alerts go to the right provider per your coverage schedule

How it pays back

Patients Call Once and Reach the Right Place

No more 'You've reached Clinic A, let me transfer you to Clinic B.' One phone number, one AI receptionist, intelligent routing. Caller experience is seamless.

Administrative Overhead Drops

One AI system manages intake, scheduling, and routing for all locations. No duplicate phone systems, no manual transfers, no records management across separate platforms.

Staff Across Locations See Unified Call Logs and Data

Your dashboard shows call volume by location, new patient intake across the group, and urgent escalations network-wide. Better staffing decisions and group-level insights.

Procedures Scheduled at Correct Facility First Time

AI knows which procedures happen at which locations. Patient is booked at the right clinic and surgical suite on the first call. No re-routing, no schedule conflicts.

After-Hours Coverage Is Transparent

Your on-call schedule is set once in the system. Urgent calls at any location route to the correct on-call provider for that time period. No confusion about who is covering.

Single phone number unified

All locations reachable via one number; AI routes to correct facility and provider

Unified patient records

New patients created once; demographics and history available across all locations

Multi-location appointment sync

Real-time availability checks across all facilities; patient books at preferred location

Location-aware escalation

Urgent calls route to on-call provider covering that location

Surgical suite coordination

Multi-facility schedule unified; AI routes to correct facility and coordinator

Frequently asked questions

How does the AI know which procedures are performed at which location?

You configure your procedures by location in the system. Location A performs injections and ablations; Location B performs blocks and trigger point therapy. The AI reads this configuration and routes patients appropriately during booking.

What if a patient prefers a specific provider who works at multiple locations?

The AI asks 'Do you have a preferred provider?' and captures the response. If that provider works at multiple locations, the AI shows available slots at each location and lets the patient choose. If the provider is at one location only, the patient is scheduled there.

How is insurance prior authorization handled across locations?

Insurance information and procedure type are captured during intake. Your staff submits prior auth using your network/plan rules. If prior auth is location-specific, your staff notes it; otherwise, one authorization covers the patient at any of your locations.

Can the AI handle on-call scheduling when providers cover multiple locations?

Yes. You input your on-call schedule in the system: which provider covers which locations on which nights. The AI routes urgent calls to the correct on-call physician based on location and time.

What if a patient calls back and mentions a different location than their first call?

The AI searches your unified patient database by phone number or name and retrieves their full history and prior booking. If they want to reschedule at a different location, the AI can offer availability at both locations.

How do you handle off-hours calls if locations have different coverage areas?

You set the after-hours routing per location: Clinic A routes to answering service X, Clinic B routes to provider Y, etc. The AI follows these rules automatically. All after-hours calls are logged in your unified dashboard.