Workflow

AI answers all migraine clinic calls and routes patients to telehealth or in-person appointments based on clinical need

Migraine clinics often offer both telehealth and in-clinic visits. MedReception captures the call, assesses appropriateness, and routes to the right visit type — eliminating staff gatekeeping and reducing intake friction.

AI determines whether patient needs in-clinic visit or telehealth based on clinical rules you set
Established patients booking routine follow-ups routed to telehealth automatically
New patients or acute cases routed to in-clinic appointments when appropriate
Appointment confirmation and reminder synced to EMR for both visit types
No patient has to call back — routing happens during the initial intake call

How it pays back

Telehealth utilization increases without staff judgment calls

Your practice defines the rules: stable chronic migraine patients can do telehealth follow-ups; new onset or comorbid neurologic concerns need in-clinic evaluation. AI applies these rules consistently on every call, boosting telehealth efficiency without clinical compromise.

Appointments booked faster — no callback loop

Patient calls in, AI routes to the right visit type and checks availability for both telehealth and in-clinic slots. The appointment is booked during the call. Your staff doesn't have to coordinate or confirm.

EMR stays synchronized across both visit types

Whether the patient is scheduled for telehealth or in-clinic, their appointment booking, reminder confirmations, and intake summary sync to your EMR. No separate workflows for different visit types.

Reduces inappropriate ER referrals

Patients who can be seen for telehealth or urgent in-clinic visits are routed quickly. Those who need ER-level care are flagged for escalation. The routing keeps appropriate cases in your clinic and reduces unnecessary ED sends.

Single phone line for both visit types

AI routes telehealth and in-clinic appointments from one number

Routing rules applied automatically

Your clinical criteria determine telehealth vs. in-clinic routing on every call

Appointment booked in one call

No callback, no staff gatekeeping — patient has their appointment before hanging up

Integrated with major EMR systems

Appointment syncs to your EMR; telehealth link generated automatically if applicable

Frequently asked questions

How does AI decide if a migraine appointment should be telehealth or in-clinic?

Your practice defines the criteria. Examples: established patients with controlled chronic migraine and routine refill requests → telehealth. New patients or acute presentations requiring neurologic exam → in-clinic. AI asks the relevant questions and routes accordingly.

Can a patient request telehealth or in-clinic and override the routing?

Yes. AI suggests the appropriate visit type but allows patient preference if your practice permits. For example, a patient eligible for telehealth can request an in-clinic visit, and AI will route accordingly.

Does the telehealth appointment booking include EMR integration and video link generation?

Yes. The appointment syncs to your EMR, and if your practice uses a telehealth platform (Zoom, Teladoc, etc.), a unique video link is generated and sent to the patient. Your EMR is updated with the appointment and link.

What if no telehealth slots are available but in-clinic slots are full?

AI follows your practice protocol: offer the next available slot (either type), add the patient to a waitlist, or place them on a callback queue if appropriate. Your team can prioritize urgent cases.

Are reminder confirmations sent separately for telehealth vs. in-clinic visits?

Reminders are unified — but the content adapts. Telehealth appointment reminders include the video link and instructions; in-clinic reminders include parking and check-in instructions. Your practice customizes the reminder template per visit type.