Telehealth Integration
Migraine clinics often offer both phone/telehealth consultations and in-office visits. An AI receptionist can route inbound calls intelligently—acute attacks to urgent video visits, follow-ups to scheduled slots, and complex cases to in-office appointments—while booking and confirming each modality seamlessly.
A patient calls about an acute migraine. Rather than being told 'call back to schedule a telehealth visit,' the AI can assess urgency and book the patient directly into an available telehealth slot—same call, no transfer or callback. The patient receives a video link via text and meets with the provider within hours.
The AI learns your practice's protocols—when to offer telehealth vs. in-office appointments. Patients reporting severe, uncontrolled migraines or new neurological symptoms are routed to in-office slots for full exam. Routine follow-ups or medication refill consultations are booked as telehealth. This ensures the right modality for each clinical need.
After booking a telehealth visit, the AI sends reminders with the video link. Pre-visit questions are sent (current symptoms, medications taken), so patients arrive 'ready' for their telehealth consultation.
The AI asks patients: 'Would you prefer a phone consultation, video visit, or in-office appointment?' This preference is noted and used to guide future bookings—if a patient prefers telehealth, routine follow-ups are offered as telehealth first.
Whether a patient is booked for telehealth or in-office, the appointment type and booking details sync to your EMR. Providers see complete context regardless of visit modality.
Intelligent modality routing
Acute calls offered urgent telehealth; complex cases routed to in-office
Telehealth bookings completed on intake call
No separate telehealth scheduling calls; patients receive visit link immediately
Appointment preference captured
Patient modality preferences noted and used for future scheduling decisions
All visit types synced to EMR
Telehealth and in-office appointments unified in one calendar and record
Your clinical team defines routing logic during setup. Typically: acute migraines uncomplicated by new symptoms → telehealth urgent slot; routine follow-ups or consultations → telehealth standard slot; complex cases, first-time patients, or neurological red flags → in-office appointment. The AI applies this logic during intake.
Yes. The AI asks: 'Would you prefer phone, video, or in-person?' If the patient has a preference and an available slot in that modality exists, the AI books accordingly. If not, alternatives are offered.
Yes. All appointment types (telehealth and in-office) sync to your EMR calendar. Providers see a unified schedule; staff manage one booking system. Appointment type is noted so providers know the modality before the visit.
After booking, the AI sends the patient a text or email with a link to the video visit platform (Zoom, Doxy.me, or your platform), date/time, and any pre-visit instructions.
The AI has access to your real-time schedule and only offers available slots. If telehealth is full, it can offer alternative times, in-office slots, or add the patient to a waitlist. Your staff decides the fallback logic.
Yes. If a telehealth patient reports severe symptoms, neurological red flags, or safety concerns during a visit, the video call can be escalated to your on-call physician or emergency protocols. The AI does not replace clinical judgment; it supports it.
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