Hybrid Care
Migraine patients often need flexible care: telehealth for acute exacerbations or medication adjustments, in-person for complex cases or new patient workups. AI reception captures appointment preferences, offers both options, and books the right appointment type directly into your schedule.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Telehealth slots often open up sooner than in-person visits. Migraine patients with medication questions or exacerbations can be seen via telehealth within days instead of weeks for an in-person appointment.
Clinicians can see telehealth patients during gaps in their in-person schedule. Same provider availability, more patient throughput.
AI intake captures appointment needs and preferences. New patients with complex migraine patterns are offered in-person; established patients seeking refills or med adjustments get telehealth.
Patient chooses telehealth or in-person on the call, and the appointment is booked. Your staff doesn't follow up for confirmation or scheduling details.
Both telehealth and in-person offered on first call
Patient selects modality and available time in real time
Appointment written to EMR with modality flag
Your clinical team knows whether they're seeing patient via video or in-office
Zero follow-up scheduling calls
Booking is complete; patient receives confirmation via SMS or email
Flexible modality increases access
Patients can choose the care model that fits their immediate need
Your clinic defines guidelines. Common triggers: new patients are offered in-person initial workup; established patients with straightforward concerns (med refill, side effect question, follow-up after imaging) are offered telehealth first. If the patient prefers in-person or if the AI detects complexity during the call, in-person is offered.
Yes. Your staff can modify the appointment type if needed. But most patients confirm the modality they select during the booking call.
Yes. The appointment is flagged as telehealth in your EMR. Your clinician connects via your existing telehealth platform (Zoom, Teladoc, etc.), and the encounter is documented in the patient's chart. All clinical workflow remains the same.
The AI captures urgency during the call. If same-day telehealth is available, it's offered. If not, the call is escalated to your on-call provider or an urgent in-person slot is offered.
You manage telehealth availability in your EMR just like in-person slots. AI reception reads available appointments (in-person and telehealth) and offers both to patients. Your clinicians see the modality flag and prepare accordingly.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Integration
EMR and EHR integrations
Telehealth and in-person appointments are booked to your EMR with modality flags so clinicians know what to expect.
Next step
All integrations
The systems the receptionist connects to.
Next step
AI receptionist for telehealth practices
How call handling differs for telehealth practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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