Workflow
Preventive migraine patients—calling for Botox follow-ups, preventive medication consultations, or new preventive starts—complete structured intake on the first call and get booked into clinic slots without administrative friction.
A patient calls requesting a Botox consultation or preventive medication adjustment. Instead of scheduling, collecting a separate questionnaire, and waiting for intake staff to process it, the AI completes everything on the call. The patient hangs up booked, with a confirmation email containing their intake summary and any pre-visit instructions.
The provider receives a structured summary: current preventive regimen, duration on each medication, reported efficacy and side effects, prior Botox/nerve block dates and responses, trigger patterns, and patient goals. No chart-hunting or patient re-interviewing needed.
The AI asks about active coverage and prior auth needs for preventive procedures or medications. Your billing team can start pre-authorization the day the call is logged, not the day before the visit. Appointments rarely need rescheduling for insurance.
Patients who complete intake on the call and receive a summary email showing what to expect are more likely to keep the appointment and arrive prepared with relevant history and current medication lists.
Full intake captured on the call
Medication history, side effects, prior treatments, and patient goals documented
Appointment booked instantly
No separate intake process, questionnaire collection, or admin delays
Insurance pre-checked same day
Prior auth questions answered and logged for billing team
Structured summary ready for provider review
Complete preventive history and patient expectations captured for staff filing
The AI asks open-ended questions: 'Have you had Botox for migraines before? If so, when was your last injection and how did it work for you?' and 'Have you tried any nerve blocks or other injections?' Patients describe their experience and timing; the AI captures dates and outcomes.
The AI asks about each current medication, dose, start date, and reported effectiveness. It also captures any discontinued preventives and why they were stopped (ineffective, side effects, etc.). This history is critical for provider decision-making and is returned as a structured summary for your team to review and file.
Yes. New preventive consultations may emphasize patient education and expectation-setting; the AI can ask about prior trials and allergies. Follow-ups focus on current efficacy, side effects, and adjustment needs. Your setup can customize intake pathways by call type.
Absolutely. Preventive care calls are routed to a separate workflow with a different booking schedule and provider assignment if needed. Acute calls go to urgent slots; preventive calls use your regular preventive care calendar.
The AI can ask about frequency (days per month), identified triggers, and whether a trigger diary exists. This context helps providers assess whether current preventive therapy is adequate or if escalation is needed.
Capability
Patient intake
Structured intake workflows that capture full patient history and send it to your EMR as a clinician-ready summary.
Capability
Automated patient scheduling
Appointment booking that happens on the call, with real-time calendar sync and instant confirmation.
Next step
AI receptionist workflows
Step-by-step workflows for the calls a practice actually gets.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
