Workflow

New migraine specialist patients: structured referral intake and prior records requests during first contact

When a patient is referred to your migraine specialist clinic, their first call is their first clinical impression. MedReception captures referral reason, prior workup, current medication list, and prior records requests—so your specialist has context before the first visit.

When referred patient calls, MedReception captures referring provider name, referral date, and clinical reason (refractory episodic migraine, new-onset chronic migraine, medication side effect, imaging abnormality workup)
Asks about prior diagnostic tests (MRI, CT, EEG, labs) and results, if known; returned as a structured summary for your staff to request official records
Current medications and trial history captured: preventives tried, triptan use, overuse concerns, comorbid medication interactions
Red-flag symptom screening (thunderclap onset, progressive change, neuro signs, medication toxicity risk) escalated to clinician before visit if needed
Structured summary generated and sent to referring provider and to your scheduler for record coordination
New patient demographics, insurance, and appointment booked during call; prior records requests queued for your staff to initiate

How it pays back

Specialist sees complete history before first visit

Instead of a blank chart and a patient retelling their story in the waiting room, your specialist has a structured intake capturing referral reason, prior workup, medication trials, and symptom pattern. First visit is more efficient and clinically richer.

Prior records are requested before appointment, not during

MedReception identifies what records are needed and prompts your staff to request them. Imaging, prior neurology notes, and lab results arrive before the visit, so your specialist can review trends and avoid duplicating tests.

Catch red-flag symptoms and escalate before arrival

If intake reveals sudden-onset severe pain, progressive worsening, or neurological symptoms, the call is flagged for immediate clinical review. Your specialist knows before the patient is seated.

Referral provider gets a structured callback on patient intake

Your clinic sends a summary to the referring provider: patient confirmed for appointment, preliminary intake completed, expected timeline. Referrer is kept informed and more likely to use your clinic again.

Referral intake structured

Reason for referral, prior workup, and medication history captured on first contact

Red-flag symptoms escalated

Thunderclap, progressive neuro change, medication toxicity concerns flagged for clinician review

Prior records requested

Imaging, labs, and prior neurology notes identified and queued for retrieval before appointment

Referrer notified

Referring provider receives structured intake summary and appointment confirmation

Frequently asked questions

Does MedReception contact the referring provider directly?

No. MedReception captures the referral details and generates a structured summary. Your staff review it and decide whether to send a callback to the referring provider. Most clinics do—it improves relationships and referral volume.

What if the patient doesn't know the name of the referring provider?

MedReception asks for the clinic or hospital where the referral originated. Your staff can research the provider using that information. If unclear, a follow-up call to the patient is noted in the summary.

How does it handle patients who have already had some workup done?

MedReception asks what tests have been done (MRI, CT, EEG, labs) and whether results are available. If yes, it notes that. If no, it flags that official results should be requested from the facility. Your staff then coordinates with those providers to obtain records.

Does the intake call mention medications the patient should bring or notes to prepare?

Yes. MedReception mentions bringing a list of all current medications and supplements, any prior medication trial list (if available), and a symptom diary if the patient keeps one. It also confirms the appointment time and location.

What if a referred patient has red-flag symptoms during the call?

MedReception escalates immediately. If the patient reports thunderclap headache, acute severe neurological symptoms, or signs of infection, the call is routed to your on-call provider or emergency protocol. Routine referrals proceed to scheduling.