Specialty
Capture referred patient details, insurance questions, and prior auth status during initial calls. Return structured intake to your staff, and handle urgent patient callbacks automatically without tying up your clinic lines.
PCPs and urgent care clinics send referrals. Instead of your staff manually collecting details, the AI gathers referral source, insurance, and symptom history during the call. Your staff focuses on clinical assessment, not data entry.
Patients ask about coverage, copays, and prior auth status during intake. The AI captures these questions and routes them to your insurance coordinator while booking the appointment. No voicemail, no callback delays.
A patient calls with a migraine crisis. Instead of waiting on hold, the AI takes the call, captures the situation, and routes to on-call staff. Patient gets a response, not a queue.
Structured referral data (source, PCP name, prior treatments, insurance) is returned for your staff to validate and file. Fewer missing details, faster chart completion, and less time spent calling patients back for missing info.
Referral intake on first call
Source, PCP, insurance, and prior therapies captured automatically
Insurance questions flagged
Routed to insurance coordinator, doesn't delay appointment
Urgent callback protocol
Patient crisis calls answered immediately, routed to on-call
New patient record written
Demographics, DOB, phone, appointment booked to EMR; referral details returned as summary
During the intake call, the AI asks about insurance provider, plan type, and whether the patient knows their copay or deductible. These questions are captured and flagged for your insurance team. Your staff follows up with verification while the appointment is already booked.
The AI captures the referral and appointment request, but makes clear that prior auth may be required. Your insurance coordinator is alerted and can reach out to the PCP's office or insurance company. Patient is informed of any delays during the intake call.
Yes. An established patient calls with a migraine flare-up. The AI recognizes the phone number, pulls their appointment from your EMR, and either offers to move their visit up, connects them to the on-call provider, or advises them to go to urgent care if it's severe. No voicemail, no callback delay.
Yes. The referral source (PCP name, clinic, insurance) is captured during the call and returned as a structured summary for your staff to file in the chart. Your clinical documentation remains complete and audit-ready.
Core Workflow
Patient intake
Structured intake captures referral source, insurance, and medical history for specialist practices.
Integration
EMR and EHR integrations
Appointments and patient demographics sync to your EMR. Support for 13+ major EHR platforms.
Security
HIPAA and compliance
Referral calls and patient data handled in full HIPAA compliance with secure data storage.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
