Workflow
Migraine clinics that rely on voicemail or single-line phones miss severe cases: thunderclap headaches, sudden neurological changes, first migraine in an elderly patient. AI reception triages urgency in real-time and routes critical calls to your on-call number.
Urgent presentations are caught and routed even if your clinic is closed, staffing is thin, or lines are busy.
AI summary includes caller name, chief complaint, symptom onset, medication history, and red flag reason—not just a blind transfer.
Calls meeting escalation criteria are routed live; they do not land in a queue or mailbox.
Non-urgent follow-ups, refill requests, and established-patient check-ins are captured for morning triage, sparing your provider night interruptions.
Every call, escalation, and routing decision is logged with the reason and outcome—supports your risk and quality reviews.
Real-time red-flag detection
Urgent presentations escalated within seconds of keyword match
On-call routing, no voicemail
Emergency calls transferred live to provider—never delayed in a queue
Severity context captured
Onset time, symptom progression, and prior history inform provider decision
Routine calls segregated
Non-emergency intake queued for morning review—reduces false alarms
Compliant call logging
Every escalation recorded with reason and outcome for QA review
Thunderclap onset (worst headache of life), fever, stiff neck, sudden vision loss, weakness, confusion, slurred speech, or severe focal neurological changes. Any mention automatically escalates to on-call.
The AI asks about onset (sudden vs gradual), associated symptoms, and any neurological changes. A severe migraine without red flags is captured for routine triage; one with red flags is escalated.
The AI is designed to handle natural speech. If unclear, it asks clarifying questions. For non-English calls, your clinic can configure language support or have calls transferred to staff.
Only calls matching your red-flag criteria are routed live. Routine calls, refills, and appointment requests are captured and queued for the morning—your team decides when to review.
Yes. You work with our team to define your red-flag list and routing rules. Your thresholds for urgency, preferred on-call number, and triage rules are all configurable.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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