Neurology
Migraine patients call evenings and weekends with acute attacks. MedReception AI answers instantly, triages severity, and routes urgent cases directly to your on-call provider while logging routine callbacks.
On-call provider gets the call with full triage context, not a voicemail. Acute cases reach care immediately.
Medication history, trigger profile, severity, and prior treatments are captured during AI intake. No repeat questions waste time.
Routine refill requests, appointment reschedules, and general questions are logged with callback times. Your provider handles only true emergencies.
After hours, weekends, holidays—every migraine call is captured with intake, triaged, and routed or logged. No patient abandonment.
Urgent calls routed immediately
Status migrainosus, severe uncontrolled pain, and neuro changes escalate directly to on-call provider
Full intake on first contact
Medication history, triggers, severity, and prior treatments captured during the call
Non-urgent calls logged
Routine requests documented and scheduled for callback during business hours
On-call provider context ready
Structured summary provided to clinician before call connects
MedReception AI is configured with clinical protocols: status migrainosus, sudden severe onset, acute neurological symptoms (vision changes, weakness, confusion), first-time severe migraine, or failed outpatient management trigger immediate escalation. Routine follow-ups and refill requests are logged for morning callback.
The call is logged with full intake context and escalated to your backup provider or on-call team according to your protocol. Your staff reviews all logged calls first thing in the morning.
Yes. The AI asks about current preventive and acute medications, side effects, prior abortive treatments, migraine triggers (food, stress, hormonal, light, sound), frequency, and duration. All captured and returned as a structured summary for your staff to review and file.
Yes. MedReception AI integrates with your existing phone line and forwarding rules. After hours, calls route to our AI; during business hours, calls go to your front desk. No hardware changes needed.
Related workflow
After-hours call handling
AI answers migraine calls nights and weekends with full triage, routes urgent cases to on-call provider.
Related workflow
Call routing and triage
Migraine-specific routing: urgent escalation to provider, routine callbacks logged for morning.
Product
Meet Katie, the AI receptionist
MedReception's conversational AI configured for migraine clinic protocols and after-hours triage.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
