Workflow
Your established migraine patients call frequently for preventive refills, follow-up appointments after treatment changes, or urgent scheduling. AI reception captures why they're calling, determines if they need same-day urgent appointment or routine follow-up, and books or queues appropriately—so your provider focus stays clinical.
When an established patient calls for their topiramate or CGRP inhibitor refill, the AI asks if they're running out, notes their last dose, and routes to your provider for approval—no staff member has to screen it first.
Patients on new preventive therapy call to schedule their two-week check-in. The AI books them into the follow-up slot and captures any new symptoms since starting the medication. Your provider sees the call notes before or at the appointment.
A patient having breakthrough migraines on current therapy calls needing urgent reschedule. The AI identifies urgency and books into same-day or next-available acute slots—no callback needed.
Routine refill requests, follow-up check-ins, and urgent medication questions are separated. Your provider can batch-review refills in five minutes, not spend the day on random staff triage calls.
Appointment requests booked on the call
Patient confirmed immediately—appointment written to your EMR
Medication refill requests routed to provider queue
Organized by clinical priority—batch reviewed, not scattered
New symptoms captured on established patient calls
Structured note for provider review before callback or appointment
Urgent reschedule requests identified and booked same-day
No urgent calls lost in a callback queue
The AI asks why they're calling and listens for urgency signals: increased migraine frequency, breakthrough attacks despite preventive therapy, new symptoms, or medication side effects. Based on your clinic protocol, it books into urgent slots or routine preventive appointments.
The AI captures the refill request—which medication, when they last filled it, whether they're running out. This is logged and routed to your provider for approval. Your provider can authorize it electronically, or the AI can send it to pharmacy coordination if that's your workflow.
The AI asks when they started the medication and if they've noticed any improvements or side effects. It books them into the two-week or one-month follow-up slot as configured in your schedule. Your provider sees the call notes at the appointment.
The AI books the appointment into your EMR. Appointment reminders are typically handled by your EMR's built-in reminder system or a separate reminder service. The AI doesn't send reminders—it just ensures the appointment is booked correctly.
Next step
Configured per specialty
What changes between specialties.
Workflow
Call routing and triage
Learn how AI routes established patient calls to urgent slots, routine booking, or provider callback based on clinical need.
Workflow
Automated patient scheduling
See the full appointment automation workflow from call intake through booking to reminder and follow-up.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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