Workflow
Migraine clinics see both acute episodes and routine preventive visits. AI reception captures severity on the call and routes to the right appointment slot—same-day urgent for acute episodes, routine preventive for follow-ups—without manual triage.
Calls reporting symptom onset within 2 hours, thunderclap headache, or red-flag neurological signs are immediately placed in reserved urgent slots without hold time.
Follow-up calls for medication adjustments, preventive therapy reviews, and routine migraine management are scheduled into standard slots, keeping urgent capacity available.
When a call arrives in your calendar, the severity level, trigger history, and medication list are already attached as a structured summary for staff review. No re-asking; staff can focus on clinical assessment.
When an urgent slot opens due to cancellation, the AI offers it to the next waitlisted patient in real-time—without staff callbacks.
Patients with acute migraine who book same-day are more likely to keep the appointment than those offered a week-out slot.
Symptom severity captured on intake
Onset time, duration, red flags, and medication history collected before appointment booking
Acute and routine slots separated
Reserved urgent windows matched in real-time; routine slots stay available for preventive care
Structured routing summary for staff
Severity level, trigger pattern, and medication list returned for clinical review
Named EMR integrations
Appointments routed and booked directly into athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and other supported scheduling systems
The AI asks: 'When did this migraine start?' If within 2–6 hours, it's acute. It also asks about red flags (thunderclap onset, vision changes, weakness, fever) and medication history. Routine calls include phrases like 'prescription refill' or 'preventive check-up.' Based on these answers, the AI routes appropriately.
Yes. If a caller reports migraine lasting more than 72 hours despite medication, or escalating pain despite treatment, the AI flags this as a high-priority acute case and routes to same-day urgent scheduling or provider escalation.
The AI identifies preventive therapy check-ins and routes them to routine follow-up slots. If the caller reports breakthrough migraines or adverse reactions, it escalates to urgent routing.
No. Acute slots are held separately from routine scheduling. If a call doesn't qualify as urgent, it's offered the next routine slot. Reserved urgent capacity is only used for acute episode callers.
The caller is offered the next available urgent slot (usually same-day or next-morning if call is after hours). If full, your staff is alerted to the urgent call so they can decide whether to add an overflow slot or refer to urgent care/ER.
Yes. The AI asks about current medications and any recent changes or reactions. This information is included in the structured summary returned to staff before the appointment.
Core Feature
Automated patient scheduling
Severity-based routing ensures acute migraine calls are matched to urgent slots automatically.
Workflow
Call routing and triage
AI-driven triage distinguishes acute migraine episodes from routine preventive follow-ups in real-time.
Next step
Configured per specialty
What changes between specialties.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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