Acute Response
Detect high-severity migraine language on inbound calls and instantly route to provider or emergency dispatch. Never let a status migrainosus call sit in voicemail.
Patients reporting continuous migraine, failed emergency medication, or neurological symptoms are connected to your provider or directed to emergency care within seconds.
When the AI transfers an acute call, your provider or the ER team receives a structured note of symptom onset, medication history, and prior migraine patterns.
Every escalation is logged with the call timestamp, symptom language, and routing decision. Your practice has a clear record of appropriate response.
Escalated calls trigger automated callbacks to check resolution and log outcomes for quality improvement.
Acute calls routed in seconds
Status migrainosus and neurological red flags trigger immediate escalation
Clinical summary attached to transfer
Provider or ER receives structured intake on every escalation
Full call audit trail
Timestamp, symptom language, and routing decision documented for compliance
Round-the-clock triage
Escalation protocol runs during office hours, after-hours, and weekends
The system escalates calls reporting continuous pain lasting hours, repeated vomiting, vision loss, numbness, weakness, confusion, or statements that medications aren't working. Context matters—a patient saying 'my migraine won't stop' gets escalated; routine symptom questions do not.
During office hours, acute calls route to your on-call provider or a designated staff number. After-hours, the AI can transfer to on-call triage or direct the caller to seek emergency care with a summary of their intake provided.
Every escalation generates a timestamped log showing the symptom language that triggered the alert, the routing decision, and the outcome. This creates a clear record of appropriate clinical triage.
Yes. The system assigns severity tiers. High-severity calls (status migrainosus, neurological changes) route to on-call providers immediately. Moderate calls (breakthrough migraines, medication side effects) may route to nursing triage first.
Escalation alerts and the clinical summary captured during triage are returned as a structured, EMR-pasteable summary for your clinical team to review and file, so you have the full context if the patient follows up.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
