Migraine Care
Triage quality is really question quality. The questions put to a headache caller at midnight — onset, medication already taken, functional impact, prior ER visits — and which answers move the call from the morning list to an immediate page.
A consistent question set is what makes two calls comparable, and what stops the quality of a night's triage depending on who happened to answer.
Escalation is driven by specific responses your practice defined as red flags, so the reason a call was paged out can be read back afterwards rather than inferred.
The escalation carries the chief complaint in concrete terms, current medications, relevant history and the intake transcript, so the callback begins from the patient's actual words.
Patients describing their usual pattern, asking about refills, or wanting an appointment are logged for morning scheduling. Reserving the page for the red-flag set is what keeps it useful.
Urgent calls routed to on-call provider
Intractable migraine, medication toxicity, and severe rebound headaches escalated immediately
Non-urgent calls pre-scheduled
Patient books urgent or routine slot for next business day with full intake already logged
Call data available to day staff
Morning team sees all after-hours migraine calls, provider responses, and scheduled follow-ups
On-call provider receives structured alerts
Severity, medication history, and intake summary provided with every urgent page
Duration and onset, whether this is their worst headache ever, which abortive or preventive medication has already been taken, functional impact such as whether they can stand or see, and prior ER history for headache.
The red-flag responses your practice defines. Thunderclap onset, vision loss, fever and persistent vomiting are the usual set; those escalate immediately, while routine refills and appointment questions are logged for morning.
No. It does not diagnose and does not give clinical advice. It asks the questions your protocol specifies, records the answers, and applies the escalation thresholds you set. The clinical judgement belongs to the provider who calls back.
Yes. The question set and the thresholds attached to it are configuration. Practices normally start from their existing phone triage protocol and adjust once they see which questions produce the answers they actually use.
They are captured and returned as a structured, EMR-pasteable summary for staff review and filing, and the patient is given a clear next step, such as a callback window or an urgent slot the following morning.
Core Capability
After-hours call handling
See how AI reception works 24/7 to answer calls, triage, and route to on-call staff without missed calls.
Core Capability
Call routing and triage
Understand intelligent routing rules—how AI decides whether a call needs urgent escalation, scheduling, or callback.
Next step
Configured per specialty
What changes between specialties.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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