Integration

How AI receptionist intake syncs with your EMR and doesn't disrupt your workflow

Appointments and new patient demographics write to your EMR automatically. Clinical intake data returns as a formatted summary your staff reviews and files in seconds.

New patient demographics (name, DOB, phone) write directly to your EMR as a new record
Appointment bookings sync to your calendar and scheduling system in real time
Migraine intake summary—symptoms, triggers, medications, allergies, prior treatments—is formatted for your clinician to review and file
Red-flag features and escalation notes surface in your EMR flag system so providers see them before the visit
Works alongside all major EMR platforms: eClinicalWorks, athenahealth, AdvancedMD, Elation, Epic, Cerbo, Hint, Tebra, Elation, and ModMed
Your staff reviews the structured summary once; your EMR workflow handles the rest

How it pays back

No duplicate data entry

Patient demographics go to your EMR once—on the call. Your staff doesn't re-key name, DOB, or phone into the chart.

Clinician sees full history before the visit

Intake summary is pre-populated and flagged in the chart. Provider clicks 'review' and files in one action.

Appointment always appears in your calendar

Booked appointments sync to your scheduling system immediately. No lag, no manual entry, no double-bookings.

Your EMR workflow is unchanged

Structured intake data lands in your chart in the same format your staff already uses. No new tools or training needed.

New patient record written to EMR

Demographics synced automatically; no staff re-entry required

Appointments sync to your calendar in real time

Booking confirmed on the call and appears in your scheduling system immediately

Intake summary formatted for chart filing

Migraine history, medications, triggers, and allergies structured for staff review and filing

Integrates with leading EMR platforms

eClinicalWorks, athenahealth, AdvancedMD, Elation, Epic, Cerbo, Hint, Tebra, and ModMed

Frequently asked questions

Does insurance information sync to my EMR?

Insurance carrier and policy number are captured on the call and returned in the structured summary for your staff to enter into your billing system. Insurance data is not written directly to the EMR; your team handles entry based on your standard workflow.

What if a patient is already in my EMR?

The AI checks your EMR and finds the existing record. The intake summary updates the patient's record rather than creating a duplicate. Appointment is linked to the existing patient.

How long does the appointment sync take?

Appointments sync to your calendar and EMR in real time, usually within seconds of the call ending. The patient sees the confirmation immediately, and your staff sees the appointment in your schedule right away.

Can I customize the intake summary format?

Yes. Your practice can define which fields appear in the summary and in what order. The format matches your clinicians' preferences so filing happens faster.

What happens if my EMR integration goes down?

All call data is captured and stored securely. Once your integration is restored, pending appointments and patient records are synced automatically. No data is lost.

Does this work with my current EMR version?

MedReception integrates with recent versions of all major EMR platforms. Compatibility is confirmed during setup. If you have questions, your implementation team verifies your system before go-live.