Appointment Workflow
Migraine patients often call to schedule follow-ups after trying a new preventive or after an acute episode. MedReception AI books these appointments in real time, syncs to your EMR, and confirms the patient's slot without staff callback.
Patient books during the call and knows they're confirmed. Your staff doesn't spend time calling back to confirm, reschedule, or gather information.
Immediate confirmation and SMS reminders reduce the likelihood that patients forget or cancel after hanging up. They see their appointment details in writing before the call ends.
Appointment details sync to your EHR within seconds. Your provider sees the confirmed follow-up and reason for visit before the patient arrives.
The AI collects insurance information and photo ID details during intake. Your front desk staff receives a structured summary to verify and process, eliminating wait-time calls at the desk.
Appointments booked in real time
No callback, no delay; patient leaves the call with confirmed slot
EMR calendar synced
Appointment details flow to your EHR immediately
Insurance info captured
Photo ID and coverage details gathered during call for staff to verify
SMS confirmations sent
Patient receives appointment details by text before hanging up
MedReception integrates with named EMRs including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. The AI checks real-time availability and offers open slots to the patient during the call.
The AI asks for preferences and filters available slots accordingly. If the patient's preferred provider or visit type is unavailable, the AI offers next-best options or explains the wait.
Yes. The AI asks for insurance details and can collect photo ID information during the call. This data is captured securely and returned to your staff as a structured summary for verification and processing.
Yes. MedReception writes the appointment, patient name, DOB, phone number, and visit reason to your EHR. The provider sees the confirmed follow-up and reason for visit before the patient arrives.
Yes. The AI can offer cancellation or rescheduling during the call if the patient requests it. Any changes are immediately reflected in your EMR calendar.
Core Workflow
Patient intake
Structured intake and appointment scheduling in a single call interaction.
Integration Hub
EMR and EHR integrations
Real-time calendar sync and appointment data written directly to your EHR.
Business Impact
The cost of missed calls
Booked appointments reduce lost revenue from missed calls and scheduling delays.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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