Workflow
Mesa practices handle urgent after-hours calls by routing them to on-call providers while the AI books routine appointments into the next business day. No missed emergencies, no lost routine bookings.
No voicemail tag, no voicemail-to-callback delay. True emergencies get live provider contact immediately.
Patient calls at 2 AM wanting a follow-up appointment — AI books it for 10 AM tomorrow. No missed booking.
Call summary, patient history trigger, and current symptoms are displayed before the call connects. Provider can be ready.
No need to staff a night line or hire additional after-hours coverage. AI triages and routes.
Urgent calls routed instantly
Real-time escalation to on-call or urgent line
Routine calls auto-booked
Next available appointment booked; appointment details synced to EMR
Call summary provided
On-call provider sees chief complaint and triage flags before answering
The AI asks screening questions: Are you experiencing chest pain, severe bleeding, difficulty breathing, loss of consciousness? Affirmative answers trigger urgent routing. You can customize urgency keywords and rules by specialty.
You set the routing: on-call provider's personal cell, an urgent care line, an ER referral, or a combination. The AI routes according to your protocol and leaves a message with the patient's details if the provider doesn't answer.
Calls ring through only during the on-call window you define. Outside that window, urgent calls are either queued for callback or routed to an alternate urgent line.
Yes. You can set up multiple on-call rotations by day of week or specialty. The AI routes to the correct provider based on your schedule.
Yes. The AI applies the same triage rules regardless of the day. Your on-call schedule controls routing — if no one is on call, calls are queued or routed to a backup line.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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