Mesa, AZ
Primary care practices struggle to convert new patient callers into scheduled appointments. An AI receptionist captures their name, insurance, and preferences on the first call, then returns structured intake data for your team to review and file.
By MedReception AI, physician-built by Paul Toomey, MDPublished
New patients calling for the first time want fast, friendly service. An AI receptionist answers immediately, asks the right questions, and books them same-call without making them wait on hold or call back.
Your new patients answer intake questions on the scheduling call. Their medical history, allergies, current medications, and insurance details are captured and returned as a structured summary. Your staff reviews and files it into the chart — no pen and paper in the waiting room.
Insurance information is captured on the call and handed to your billing team immediately. They can verify coverage and pre-authorization before the patient's visit.
New patient intake and scheduling run on AI. Your staff answers questions about established-patient care, handles walk-ins, and manages the waiting room.
Structured intake on the call
Medical history, allergies, medications, insurance captured in one conversation
Immediate new patient booking
No callback lag, no dropped prospects
EMR-ready summaries
Staff reviews and files clinical data in minutes
Insurance data handed to billing
Verification and pre-auth start right away
Name, date of birth, phone number, email, address, insurance information, primary care preferences, and availability preferences are written to your EMR. Medical history, current medications, allergies, and chief complaint are captured as a structured summary for your staff to review and file.
The AI conducts a structured intake covering major medical history, surgeries, medications, allergies, and family history. Detailed clinical documentation is completed by staff during or before the visit. The AI's summary is a starting point that saves your team time.
Insurance details are captured on the call and encrypted immediately. This information is handed to your billing team securely and is not stored in the call recording. All data handling complies with HIPAA.
Yes. You configure provider availability, office locations, visit types, and scheduling rules. The AI respects all preferences and books into the right slot. Patients can also request specific providers or times.
The AI is trained to recognize emergency keywords (chest pain, difficulty breathing, severe injury, etc.) and immediately escalate to your clinical staff or transfer to 911. Your protocols control the escalation.
Paper forms are completed in the waiting room after arrival, delaying care and creating bottlenecks. AI intake happens on the scheduling call — data is complete, accurate, and ready for your team before the patient arrives.
Workflow
New patient scheduling
Convert callers to scheduled appointments on the first call
Workflow
Patient intake
Structured intake questionnaires and EMR handoff
Specialty
AI receptionist for primary care practices
Appointment booking and new patient intake for family medicine and internal medicine
Related
AI Phone Coverage for Sleep Medicine Intake in Mesa
Sleep medicine practices struggle with call volume spikes during business hours and lose new patient calls to voicemail.
Related
Weekend Call Coverage for Weight Loss Practices in Mesa
Your weight loss practice takes calls during business hours, but new patients call on weekends looking for consultation slots.
Related
8x8 AI Receptionist for New Patient Intake
Use an AI receptionist on your 8x8 line to collect health history, insurance, and scheduling preferences from new callers in real time.
Related
AI Receptionist for Fresno Primary Care — Capture New Patient Calls
Fresno primary care faces new patient acquisition pressure and voicemail leaks.
Related
AI Receptionist for Medical Office New Patient Intake
New patient intake slows down scheduling and buries staff in manual data entry.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
