Multi-Location Routing

Your Mesa podiatry locations speak Spanish. So does your AI receptionist. Every call answered, every patient booked to the right office.

Podiatry practices across Mesa serve bilingual communities. MedReception answers every incoming call in English or Spanish, asks which location the patient prefers, checks availability across your offices, and books the appointment end to end. New patient name, date of birth, and phone number are written to the correct location's schedule; staff see only their own appointments.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 11, 2026

Bilingual call handling in English and Spanish; no language detection, a single line answers both
Caller tells the AI which Mesa location they prefer or which podiatrist they see; AI routes to that office's schedule
Appointment booked across all your locations in your EMR; new patient name, date of birth, and phone number written automatically
Chief complaint, medical history, and intake details captured as a structured summary for your staff to review and file
Each location's staff see only their own schedule and relevant patient data; no inter-office transfers
After-hours calls answered by Annie, MedReception's after-hours AI; urgent cases escalated by your rules

How it pays back

Spanish-Speaking Patients Don't Wait or Repeat Themselves

A caller who speaks Spanish reaches a receptionist who speaks Spanish. They tell the AI their location preference, symptoms, or provider name once. The AI books them into the right office's schedule without a transfer or callback. New patient intake is captured in one call, in their language.

Every Location Stays in Sync Without Manual Routing

Your central number rings once. The AI checks availability across all your Mesa offices and books into the location the patient chooses. Appointment data and new patient name, date of birth, and phone number flow into your EMR at that location. Staff at each office see only their own schedule and relevant history, so no confusion about who is booked where.

After-Hours Calls Answered, Urgent Cases Escalated

Evenings, weekends, and holidays, Annie answers every call in English or Spanish. If a caller reports foot pain that needs same-day care, the AI escalates to your on-call provider by the rules you set. Non-urgent calls are logged for your team to follow up in the morning.

Custom-Built for Your Podiatry Workflow, Lifetime Edits Included

MedReception is built per practice, not plug-and-play. Your routing rules, triage questions, and escalation thresholds are configured for podiatry intake. After launch, edits and optimization are free for life. If you add a location or change your EMR, your AI stays with you.

Every call answered

No missed calls, no voicemail dead ends, day or night

Bilingual intake in one call

Spanish and English speakers book and provide history without repeating themselves

New patient data written to the right location

Name, date of birth, phone number, and structured intake summary for your EMR

Urgent cases escalated by your rules

After-hours calls routed to on-call staff based on chief complaint and severity

Frequently asked questions

Does the AI detect which language a caller speaks?

No. A bilingual line answers in English and Spanish. The caller hears a greeting in both languages and speaks in whichever they prefer. The AI continues in that language. There is no automatic language detection or mid-call switching; if a caller changes languages, they hear English.

How does the AI know which Mesa location to book?

The AI asks the caller which location they prefer or which podiatrist they see. Based on the answer, it checks availability at that office and books the appointment. If that location is full, it offers the next available slot at another office or asks if the patient prefers to wait for their preferred provider.

What happens to new patient information from Spanish-speaking callers?

Chief complaint, medical history, allergies, medications, and intake answers are captured as a structured summary in the caller's language and returned to your staff to review and file. Name, date of birth, and phone number are written to your EMR at the booked location automatically. Insurance information and ID are captured on the call and handed to your staff.

What EMRs does MedReception integrate with?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM, Amazing Charts, Azalea Health, Eye Cloud Pro, and HealthQuest. If you use a different EHR, Katie still answers every call and handles intake; booking requests are entered by your staff. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.

How long does it take to launch?

Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your team is guided through setup by a real MedReception specialist.