Scheduling

Confirm appointments on the call and send automated reminders to cut no-shows

Mesa practices lose revenue when patients book but don't show. An AI receptionist confirms appointments directly when booking, then sends SMS and email reminders 24 hours before the visit.

Appointment confirmation happens during the booking call—zero delay
Automated SMS and email reminders sent 24 hours before each visit
Patients can confirm, reschedule, or cancel via text reply
Two-way texting allows staff to follow up with no-shows in real time
Appointment confirmations and cancellations are captured and returned to your EMR for staff review and filing
Track show rates and no-show patterns by provider, time, and patient type

How it pays back

Appointment committed during the call

The AI confirms the time with the patient and their contact details before they hang up. There's no ambiguity about whether they'll show.

Automated reminders, human follow-up

24-hour SMS and email go out automatically. If a patient replies to cancel, your staff can immediately backfill the slot.

Cancellations freed up in real time

When a patient cancels via text, the appointment is returned to your available schedule instantly. Your staff can fill it from the waitlist.

Revenue protection

Fewer empty chairs mean fewer lost billable hours and unrecovered patient access time.

Appointment confirmed on the call

Patient commitment captured in real time

Cancellations return to schedule instantly

Slots available for waitlist backfill within minutes

Compliance-ready audit trail

Every confirmation and reminder logged and encrypted

Frequently asked questions

Can patients reschedule by replying to the reminder text?

Yes. If a patient texts back to reschedule, the AI can offer available times from your calendar. If they select a time, the appointment is moved and the old slot is freed up.

What if a patient doesn't respond to the reminder?

Non-response is treated as a tentative confirmation. Your staff can make a courtesy call an hour before the visit if you want an extra layer of confirmation.

Does the reminder mention the provider's name?

Yes. The reminder includes the provider name, location, time, and a link to reschedule if needed. It's personalized and professional.

Can I customize reminder timing?

Yes. You can set reminders to go out 24, 12, or 2 hours before the visit. You can also customize the message template for each clinic or provider.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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