Plastic Surgery
Plastic surgery practices in Mesa lose weekend and after-hours calls to voicemail. MedReception's Annie answers every call in your practice voice, books consultations and revision appointments, captures patient details, and escalates urgent cases to your on-call provider, no hiring or coverage shifts.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Prospective patients calling Friday evening, Saturday, or Sunday get immediate answers about your procedures, availability, and next steps. Annie books the appointment or captures their details for Monday follow-up, so no lead goes cold.
Post-op concerns, complications, or emergency calls are flagged and routed to your on-call provider within seconds. Your team sets the escalation rules; Annie follows them and sends structured summaries of what the caller reported.
Patients requesting follow-up procedures or revisions can schedule during off-hours. Annie confirms their appointment slot and passes their details to your front desk, so your schedule fills without staff overtime.
Annie learns your procedure names, your providers' availability, your intake questions, and your escalation thresholds. You get a real team and free lifetime edits, so your weekend coverage evolves as your practice grows.
Every call answered
Weekends, evenings, and holidays, no voicemail, no missed leads
Urgent calls escalated
Your on-call surgeon alerted by SMS or phone to post-op concerns or emergencies
Appointment bookings captured
Consultations and revisions scheduled into your calendar 24/7
Structured intake summaries
Caller details, procedure history, and flags ready for your team Monday morning
Yes. During onboarding, your team provides your procedure list, pricing, and any common patient questions. Annie uses that context in every call, so she sounds like your practice and answers accurately.
You set the rules: Annie flags calls mentioning bleeding, infection, severe pain, or other concerns you define. She then sends an SMS and phone alert to your on-call surgeon with a summary of what the caller reported. Your clinician decides next steps.
Yes. If a patient calls to schedule a revision or touch-up, Annie checks your availability and books the appointment. She captures their current condition and any notes about the original procedure, and your team reviews the summary before the visit.
Katie still answers every call and handles intake. Your team enters the booking request into your EHR manually, or you can ask us about a custom integration. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days, and registering your number for patient texting takes about 5 business days.
Workflow
After-hours call handling
How calls are answered outside opening hours.
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