Workflow
Status migrainosus and severe attacks don't stop at 5 p.m. An AI receptionist answers after-hours migraine calls, triages severity, and routes urgent cases to your on-call provider without delays.
Your on-call provider receives a brief text alert with call summary and clinical red flags—not a raw patient message at 2 a.m. True emergencies get the call; routine refills wait until morning.
Status migrainosus and intractable symptoms bypass voicemail and ring immediately to on-call. Your provider can authorize ER referral or arrange urgent visit within minutes.
One on-call provider handles triaged calls via the AI instead of working blind. Calls are structured, not chaotic, so decisions are faster and safer.
Every call is answered, triaged, and logged. Your practice has a clear record of the decision (treat at home, refer to ER, urgent visit Monday) and the clinical reasoning.
Urgent calls escalated
Red-flag symptoms (status migrainosus, neuro changes) trigger on-call provider alert in real time
Call summary provided
Provider receives triage notes, attack details, and patient contact info before call
Fully documented
Call recordings and transcripts logged for chart and quality assurance
The AI answers immediately, asks about attack duration, severity, current medications tried, and any warning signs (vision changes, weakness, confusion). If severe or unresponsive to treatment, the AI alerts your on-call provider via SMS and phone. The provider can authorize an ER referral or urgent visit.
Your practice configures red flags: status migrainosus (attack >72 hours), thunderclap onset, accompanied neurologic changes, or no improvement after home treatment. The AI asks these questions and escalates if any red flag is present.
Yes. If a patient prefers human callback, the AI can flag the call for your on-call provider to return. The AI still triages severity and logs the call so the provider knows what to expect.
No. The AI receptionist operates 24/7 at the same per-call or monthly rate. After-hours and weekend coverage is included.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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