Bilingual AI Answering

Your med spa gets evening and weekend inquiries in Spanish and English. Annie answers every call, qualifies the client, books the appointment, and hands you a structured summary in the morning.

Med spas serve multilingual communities. Annie, the MedReception AI receptionist, answers after-hours calls in Spanish and English, captures treatment interests and client details, books appointments directly into your calendar, and routes urgent callbacks to your team. No voicemail tag, no missed revenue.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 7, 2026

Spanish and English call answering, 24/7 after hours and weekends
Client details captured: name, phone, date of birth, treatment interest, skin concerns
Direct appointment booking into your med spa calendar or callback queue
Multilingual intake summaries for your staff to review and file
Callback routing for clients who prefer to speak with your team
New client profiles with name, phone, and date of birth created in your EMR at call time

How it pays back

Answer calls in the language your clients speak

Evening and weekend callers often reach voicemail. Annie picks up in Spanish or English, asks about treatment goals and skin type, checks your availability, and books the slot or queues a callback. Your team walks in to confirmed appointments and a summary of what each client wants.

Capture and qualify every after-hours inquiry

Treatment questions, pricing, consultation requests, and reschedule calls come after your front desk closes. Annie handles the intake, confirms the client is a fit for your services, and either books them or flags them for your team to call back with additional details or custom pricing.

Appointment bookings flow straight into your schedule

Annie books directly into your med spa calendar or treatment provider schedule. New client profiles with name, phone, and date of birth are created in your EMR at call time. Your team has everything they need before the client arrives.

Custom-built for your med spa workflows

MedReception is built per client, not plug-and-play. Your intake templates, treatment categories, provider routing, and callback rules are set up during onboarding by our team. You control the rules; Annie follows them. Edits and optimization are free for life.

Every call answered

Spanish and English, day or night, no voicemail dead ends

Structured intake captured

Client name, phone, date of birth, treatment interest, skin concerns, and callback preference

Direct calendar booking

Appointments booked to your med spa schedule; new clients created in your EMR

EMR-independent and portable

Integrates with 13+ EMRs including Elation, SimplePractice, Cerbo, and Tebra; switch systems, keep your AI

Frequently asked questions

How does Annie handle calls in Spanish?

Annie answers on a bilingual line in English and Spanish, and callers who speak Spanish get Spanish. Text confirmations can go out in Spanish for Spanish-speaking patients, switched on per practice. Your team receives the call summary.

What happens if a client wants to reschedule or ask about aftercare?

Annie answers those calls too. Reschedule requests are booked directly into your calendar or queued for callback. Aftercare questions and clinical concerns are flagged for your team to review and respond to in the morning. You decide which calls get an immediate callback and which can wait.

Does Annie book appointments directly, or does she queue them for my staff?

Both. Annie books appointments directly into your med spa calendar based on the rules you set: provider availability, treatment type, new vs. existing client. If a client prefers to speak with your team or if the booking requires staff approval, Annie queues a callback with a structured summary so your team can close the sale.

How does this integrate with my med spa software?

MedReception integrates with EMRs including Elation, SimplePractice, Cerbo, Tebra, ModMed, and Nextech. Appointments and new client profiles sync to your system. If your med spa uses a different EMR, custom integration is available; book a demo and we will scope yours. Either way, Annie answers calls and your team has a structured summary to review.

What if I need to change my after-hours intake questions or treatment categories?

Edits are free and unlimited. Tell your MedReception team what to change, and they update your intake templates, routing rules, and callback workflows. There is no charge for optimization or adjustments, ever.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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