Med Spa

Let med spa clients book Botox, filler, and laser appointments 24/7, even when your office is closed

Med spa clients often call evenings and weekends. An AI receptionist captures their preferred treatment, available times, and books the appointment automatically — so you don't lose revenue while your team is off the clock.

Answers every after-hours call with a professional greeting and booking flow
Asks the caller about their desired treatment — injectables, laser, body contouring — and any prior experience
Shows available appointment times and lets the caller choose their preferred date and time
Captures the appointment in your calendar or EMR in real time, ready for your staff the next morning
Sends a confirmation text or email to the caller with appointment details and pre-care instructions
Escalates medical questions or complex requests to voicemail or a callback during business hours if needed

How it pays back

Revenue doesn't stop when the office closes

Evening and weekend callers don't reach voicemail. They book an appointment immediately, and your team sees a full calendar when they arrive in the morning.

Caller intent is captured on the spot

The AI records the treatment interest, appointment time, and any pre-care questions. No callback tag-of-war — the appointment is locked in.

New clients complete intake on the call

Before the appointment, the AI has gathered their name, contact info, skin type, treatment history, and goals. Your aesthetician doesn't waste chair time on discovery.

Confirmation reduces no-shows

Callers receive instant text and email confirmation with the appointment time and pre-care instructions. They're less likely to forget or double-book.

Real-time calendar sync

Booked appointments appear in your calendar or EMR immediately

New client intake captured

Treatment goals and prior experience recorded on the call

Automated confirmation

Caller receives text and email with appointment details and pre-care

Frequently asked questions

What if a caller wants to book an appointment that doesn't exist in your schedule?

The AI only shows times that are actually available in your calendar. You can configure blocks of availability (e.g., all Tuesdays and Thursdays 9 AM–5 PM) and the AI books within those windows.

Does the AI ask about payment after-hours?

The AI can take payment information and pre-authorize a card during the after-hours call, or ask the caller to have payment ready when they arrive. You set the policy.

What if the caller has a medical question the AI can't answer?

The AI captures the question and routes it to your medical director or nurse injector during business hours. They can call the client back or the client can ask during their appointment.

Can the caller cancel or reschedule their after-hours booking?

Yes. If they call back, the AI can look up their appointment and offer to reschedule or cancel. Changes are reflected in your calendar in real time.

Do we need a separate phone number for after-hours calls?

No. Your main med spa number can route to the AI after business hours automatically, or you can direct after-hours calls to a dedicated line — both options work.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing