Specialty
MedReception AI answers urgent care calls, performs real-time symptom triage, routes serious cases to nursing staff, and books appointments directly into your Kareo schedule—all on the first call.
The AI performs initial assessment and sorts callers into three paths: schedule routine appointment, fit in urgent slot, or transfer to nurse for immediate evaluation. Your clinical team handles only calls that need professional judgment.
When a caller schedules an appointment on the call, it syncs to Kareo immediately and appears in your queue. Front desk doesn't rediscover the booking an hour later—you're ready when they arrive.
The AI checks your current Kareo schedule and tells callers realistic wait times. Callers can decide whether to come now or schedule. This prevents overcrowding and improves patient satisfaction.
By the time a caller hangs up, their demographics and chief complaint are captured and structured for provider review. Your front desk doesn't repeat intake. Your provider sees context before the patient reaches the exam room.
Inbound calls triaged in real time
Sorted by acuity before reaching staff
Appointments booked and synced to Kareo instantly
No scheduling conflicts, live availability checked
Patient data ready at check-in
Demographics and chief complaint captured for provider review
Urgent cases escalated to nursing staff
Serious symptoms routed immediately to clinical team
The AI asks structured questions about chief complaint, symptom onset, severity, and associated conditions. It uses clinical decision logic to classify calls as routine, urgent, or emergent. Serious conditions (chest pain, difficulty breathing, major trauma) trigger immediate nurse escalation.
Name, date of birth, phone number, and appointment details are booked directly into Kareo. Chief complaint, symptom onset, relevant history, current medications, and allergies are captured on the call and returned as a structured summary for your staff to review and file—ready for provider reference before check-in.
Yes. The AI knows your provider schedule and can book with specific clinicians if you configure that preference. It also can manage general 'next available' booking and handle walk-in requests.
The AI immediately escalates to your nursing staff or provider on-site and advises the caller that EMS may be appropriate. For true emergencies (unconsciousness, severe trauma, major bleeding), the AI recommends calling 911 directly.
The AI checks your Kareo schedule in real time, sees which providers are in which exam rooms, and estimates the queue depth. It tells callers a realistic wait time and offers to schedule them instead if they prefer.
Call recordings and AI-generated summaries are attached to the patient's Kareo record as a structured, pasteable summary. Your provider can reference the recording or use the AI summary as a starting point for their clinical note.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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