Call Management
Kareo practices field mixed call types every day. MedReception's AI triages in real time—chest pain, severe bleeding, and allergic reactions ring to staff immediately; routine appointment requests are booked and confirmed autonomously.
The moment a caller describes a symptom requiring immediate attention, the call rings to staff. Your practice handles urgency the way medicine demands.
Non-urgent appointment requests are booked to your Kareo calendar in real time. Staff never hears them. Your calendar fills automatically while your team stays focused on patient care.
When an urgent call escalates, staff hears the AI's notes: symptoms described, caller verified, and any red flags. No repeating yourself. Immediate context, immediate action.
During setup, you define what 'urgent' means—by symptom, by visit type, by time of day. Triage adapts to your practice's standards, not a generic algorithm.
Urgent calls escalated instantly
Emergency symptoms route to staff within seconds; no hold time
Routine calls booked autonomously
Appointments sync to Kareo; staff never picks up the phone for non-urgent bookings
Triage context preserved
Staff hears symptoms, caller details, and AI notes before answering escalated calls
Customizable triage rules
Practice controls what counts as urgent; rules align with your clinical protocols
During setup, you define urgent symptoms and complaint types—e.g., chest pain, difficulty breathing, severe bleeding, allergic reaction. The AI listens for these keywords and escalates immediately. Your staff can also add specialty-specific rules.
The AI is trained to recognize a broad range of medical concerns and can ask clarifying questions. If there's doubt about urgency, it escalates to staff. Better to ring a human than miss a true emergency.
Yes, if you configure it that way. Emergency calls ring with a distinct alert. Staff can answer immediately and interrupt their current call, or the system can queue it to ring next available.
Routine appointment requests continue to be booked autonomously and synced to Kareo. The AI handles multiple calls in parallel. Urgent calls always get priority ring-through.
Yes. If you have a dermatology line and a cardiology line, each can have different triage thresholds. Chest pain is urgent for cardiology; a rash is urgent for dermatology. We configure both.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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