Patient Records
The AI gathers new patient demographics during the call and creates a patient record in Kareo with name, DOB, and phone number. Intake details (reason for visit, allergies, medical history) are captured as a structured summary for staff review and filing.
By the time the new patient arrives, their Kareo record exists with name, DOB, phone, and appointment details. Front desk can pull up a populated chart instead of printing a new patient form.
While scheduling the appointment, the AI asks for reason for visit, allergies, current medications, and medical history. These are captured as a structured summary for the clinical team to review and file.
Insurance information is captured on the call and flagged in the Kareo record for staff to enter. This ensures your team verifies coverage and eligibility before the patient arrives—without false chart entries.
Appointment booked, patient record created, intake data captured—all from a single inbound call. New patients get a seamless experience; your practice starts with complete data.
Patient record created on the call
Name, DOB, phone written to Kareo instantly
Intake structured for clinical review
Reason for visit, allergies, and medical history captured
No data re-entry by front desk
Patient demographics already in Kareo; form-filling eliminated
Insurance flagged for verification
Captured during call; staff confirms coverage before appointment
The AI collects insurance information on the call and logs it in a structured note within the Kareo record. Your staff then verifies coverage and enters it into the insurance module. This prevents invalid entries and ensures your team confirms eligibility before the appointment.
The AI can skip detailed intake and offer the patient a secure online form link via SMS or email, or simply note that intake will be completed in person. The flexibility is built in—your practice decides the intake depth based on your workflow.
Yes. The AI checks your Kareo patient database by name and DOB before creating a new record. If a match is found, the existing record is linked to the appointment, preventing duplicates.
All calls are encrypted, and patient data is transmitted securely to Kareo. The Kareo integration uses HIPAA-compliant authentication. Patient records are only visible to authorized staff in your practice.
Yes. During onboarding, you define which intake fields are required (e.g., allergies, current medications, emergency contact). The AI adapts its questions based on your Kareo setup and practice preferences.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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