Kareo Revenue Impact

Kareo practices missing new patient calls during peak hours; AI receptionist captures every lead

When your front desk is busy, new patients hang up before reaching anyone. MedReception captures every new patient call, qualifies the reason for visit, books the appointment into Kareo, and sends a confirmation. No more lost new business.

New patient calls answered immediately, even when front desk is slammed
Caller reason for visit captured and returned structured for your team to file
Appointment booked directly into Kareo calendar; confirmation SMS sent to patient
Caller details (name, DOB, phone) logged as new patient in Kareo; your intake team reviews structured summary on portal
Follow-up reminders triggered automatically so no-shows are reduced
Every new call tracked so you know how many leads your practice was missing

How it pays back

No More Busy Signals or Dropped Calls

New patients don't retry when they reach voicemail. The AI answers instantly, books the appointment, and sends a confirmation. Your Kareo schedule fills, not empties.

Qualified New Patient Intake on the First Call

The AI asks about chief complaint, insurance, and reason for visit. It returns a structured summary your clinical team can use to prep for the visit. New patients feel heard; staff get context before the appointment.

Measure New Patient Call Volume

For the first time, you know exactly how many new patients called during peak hours and got the AI vs. a busy signal. Visibility into call volume helps you justify staffing and show the value of answering every call.

Reduce New Patient No-Shows

The AI sends booking confirmations and reminders automatically. Patients who talk to a live voice (the AI) are more likely to show than those who reach voicemail. Kareo tracks attendance; you see the impact.

Every new patient call answered

No more busy signals or voicemail for first-time callers

Appointment booked directly to Kareo

Confirmed and logged in your calendar

New patient intake captured structured

Reason for visit, chief complaint, insurance ready for your team

Confirmation and reminder sent automatically

Reduces no-shows and improves show rates

Frequently asked questions

How do I know how many new patient calls I was missing before?

MedReception's dashboard shows total new patient calls received and appointments booked. Compare this to your Kareo new patient counts for the same period. The gap is your historical missed volume.

What if the new patient wants to book with a specific provider?

The AI can ask for provider preference and pull your Kareo schedule in real time to offer available slots with that provider. If that provider is booked, it can offer an alternative or add to a waitlist.

Can the AI ask screening questions about medical history?

Yes. The AI can ask standardized screening questions (allergies, medications, chief complaint). Answers are captured and returned as a structured summary. Your clinical staff reviews before the visit and decides what goes into the Kareo chart.

Do new patient confirmations go into Kareo or just text/email?

Confirmations are sent via text and/or email. The appointment itself and patient details (name, DOB, phone) write to Kareo's calendar and patient record. Your staff can also configure Kareo task reminders so your team has visibility of expected new arrivals.

What if a new patient calls during hours and we want to book them live with our front desk?

The AI can transfer the call to your front desk after qualifying. Or your team can set the AI to always route new patients to staff during certain hours. Your practice controls the rule.