Plastic Surgery + Kareo
Plastic surgery practices field refill requests during surgery blocks, lunch, and after hours. MedReception AI answers every call, captures the patient's medication name and quantity, confirms their identity and chart access, and routes the request to the prescribing provider or clinical staff. The refill request is structured and returned as a summary ready for your team to review and approve in Kareo, with no manual transcription.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Refill requests answered immediately, even when your team is in the OR or away from the desk. Patients don't leave voicemails or call the emergency line for a routine medication renewal. AI captures the request, confirms the patient's identity, and routes it to the right person, so your staff never wonder if a refill was requested.
Instead of listening to voicemail or transcribing notes, your team receives a structured summary: patient name, medication, dose, quantity, and reason. Staff review, approve, and action the refill without re-entering data. Insurance and prior authorization flags are captured on the call and returned to your team for review.
Define which refill requests go to which provider, which go to clinical staff, and which are escalated to on-call. AI follows your rules every time. Routine refills for established patients can be held for business hours; urgent or complex requests go to the on-call roster immediately.
MedReception is built to work with Kareo today and move with you if your practice switches EHRs. Your refill intake workflow, routing rules, and call logs stay yours. No vendor lock-in, no rebuild needed.
Every call answered
No refill requests lost to voicemail or missed calls
Structured intake, Kareo-ready
Medication, dose, quantity, and reason captured and organized for your team
Routing by provider and urgency
Your rules determine which refills go where and which escalate
Named EMR integrations
Kareo, phone systems, and specialty templates built in
No. The AI answers the call, captures the medication details and patient identity, and routes the request to your prescribing provider or clinical staff. Your team reviews and makes the approval decision in Kareo. MedReception escalates urgent or complex requests to on-call staff per your rules.
The AI captures insurance information and any prior authorization flags during the call. That data is returned in the structured summary for your team to review and handle. Your staff decide whether to contact the payer or route the request back to the patient.
Yes. You define routing rules: which refill requests go to which provider, which go to clinical staff, and which are escalated to on-call. AI follows your rules on every call.
Launch takes about one week from signup. The Kareo connection and your practice phone number are ready in one to three days. Registering your number for patient texting takes about five business days.
Your refill intake workflow and call logs stay with you. MedReception is EMR-independent and portable. You keep your AI and your routing rules; your team just enters the new EHR connection.
Workflow
Patient intake
Capturing intake details during the call itself.
Next step
Working with your EMR
How the receptionist fits alongside your record system.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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