Compliance
Kareo practices must ensure all patient communications meet HIPAA standards. MedReception's AI receptionist logs all calls securely, maintains consent records, and keeps audit trails for compliance.
All recordings are encrypted end-to-end and stored in HIPAA-compliant infrastructure. Access is restricted to your staff and auditable in your MedReception portal.
Every call includes a timestamp and record of patient consent. Your audit trail shows who called when, what was discussed, and whether consent was obtained—critical for regulatory review.
Appointment bookings, new patient creation, and demographics write directly to your Kareo environment. Call recordings are stored securely in MedReception's infrastructure and returned as structured, EMR-pasteable summaries for your team to review and file.
Your MedReception portal provides a complete log of all AI receptionist calls, with timestamps, outcomes, and staff review history. Regulators see exactly how calls were handled and documented.
Encrypted call handling
All communications encrypted end-to-end; no unencrypted patient data in transit
Consent recorded and timestamped
Every patient interaction logged with date, time, and consent acknowledgment
Audit trail maintained
Complete record of all calls, summaries, and staff review actions in your portal
HIPAA BAA in place
Business Associate Agreement executed to meet Kareo and regulatory requirements
Call recordings are stored in MedReception's secure, encrypted infrastructure. Appointment bookings, new patient records, and demographics write directly to Kareo. Clinical intake summaries, medical history, allergies, medications, and symptoms are captured during the call and returned as structured, EMR-pasteable summaries for your team to review and file in Kareo.
You configure your retention policy in your MedReception settings. Calls can be deleted after a set period (e.g., 30 days, 6 months, 1 year). Deletions are logged in your audit trail for compliance.
Yes. A HIPAA BAA is executed as part of your onboarding. It establishes our obligations to protect patient data and aligns MedReception's practices with Kareo's compliance requirements.
Yes. You can configure the AI receptionist to read your privacy notice and request verbal acknowledgment. The acknowledgment is timestamped and logged in your audit trail.
MedReception has an incident response plan and will notify you immediately. Your BAA includes breach notification obligations. We work with your IT team to investigate and remediate any issue.
Security
HIPAA and compliance
Deep dive into encryption, audit trails, consent management, and HIPAA alignment for all AI reception.
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Kareo call handling
How the receptionist works alongside Kareo.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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