Compliance
Every call handled by MedReception is encrypted, logged, and compliant with HIPAA and state telehealth regulations. Call recordings and transcripts are retained per your policy.
MedReception is HIPAA-aligned and BAA-compliant. Every call is encrypted, audit-logged, and meets OIG guidance for remote intake. No additional compliance burden on your staff.
You control retention: delete after 30 days, 90 days, or keep for the patient record. We follow your policy. Authorized staff can review calls for quality assurance or patient disputes.
We track compliance with state regulations on telehealth consent, audio-only calls, and documentation. Your practice stays compliant across state lines.
Patient data and call recordings stay within your Kareo environment and MedReception's BAA-covered infrastructure. No vendor lock-in, no surprise data sales.
HIPAA Business Associate Agreement
Signed, in place, and compliant with OIG guidance
Audit logging required
Every call logged with patient ID, timestamp, outcome, and staff access
Yes. We provide a standard BAA that your legal team can review. It covers all call handling, recordings, and data storage and is in place before your first call goes live.
Yes. All recordings and transcripts are encrypted at rest on healthcare-compliant infrastructure, segregated by customer, and accessible only to your authorized staff via secure login.
Yes. Your staff can access call recordings through a secure portal. Your compliance team can pull transcripts for quality assurance, training, or patient disputes.
We retain recordings and logs according to your policy. You tell us: 30 days, 90 days, 1 year, or longer. We delete or archive per your schedule.
No. Each customer's data is encrypted and segregated. We use role-based access controls so your team can only see your own calls and records.
Yes. We track state requirements for consent, audio-only calls, prescribing restrictions, and documentation. If you operate in multiple states, we log which rules apply to each call.
Core
HIPAA and compliance
Encryption, audit logs, BAA, and call retention standards for healthcare AI systems.
Next step
Telehealth practices
How call handling differs for telehealth practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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