Every intake call answered. Psychiatric history, medications, and crisis flags captured and routed to the right clinician.

You define the escalation rules during onboarding. You tell us which keywords, caller statements, or situations should trigger immediate routing to a clinician, your crisis line, or an emergency protocol. The AI follows those rules on every call. Examples: active suicidal ideation, acute psychosis, severe intoxication, or domestic violence. Routine intakes that don't match your escalation criteria are booked into Kareo and logged for your team.

The AI asks about chief complaint, presenting concerns, current psychiatric diagnoses, current medications and dosages, allergies, substance use history, and any safety concerns the caller mentions. That information is captured on the call and returned as a structured summary for your clinician to review before the appointment. Your team decides what goes into the chart.

Yes. Routine new patient calls are booked directly into Kareo's available slots based on your intake appointment types and provider schedules. Callers confirm their appointment time on the call. If a caller needs a callback or a specific provider, that request is logged and returned to your team. Your staff can adjust or override any booking.

The AI escalates to the on-call provider or crisis protocol you've set up. You decide: does it ring your clinical staff, page an on-call psychiatrist, connect to your crisis line, or route to an emergency service. The AI follows your rules and does not make clinical decisions. Your clinician handles the call and decides next steps.

MedReception answers calls 24/7. After hours, the AI follows the same escalation rules you set for business hours. Crisis calls route to your on-call provider or crisis protocol. Routine intakes are booked into the next available appointment slot and logged with a summary. Your team reviews the intake the next morning and follows up if needed.