Triage
MedReception triages inbound calls by symptom and urgency. Urgent cases interrupt staff instantly; routine requests are scheduled into available Kareo slots and confirmed to callers automatically.
The AI recognizes high-acuity presentations (acute pain, shortness of breath, fever, etc.) and interrupts staff immediately. Your clinician or nurse gets the caller details, Kareo history, and symptoms in one handoff. Decision-to-action time collapses.
Appointment requests, refill follow-ups, and billing questions don't interrupt busy staff. The AI books them into Kareo and confirms the time to the caller. Your team tackles chart closures and clinical work instead of call-shuffling.
Routine callers leave knowing their appointment is booked and what time. Urgent callers reach a provider decision within seconds. No 'We'll call you back' tag-alongs.
Call tags, urgency notes, and routing decisions are stored with the patient chart. Your providers review call context before the appointment and make better care decisions.
Urgent calls routed instantly
Staff interrupted with caller and Kareo context; no hold queue
Routine calls booked automatically
Appointments written to Kareo and confirmed to caller in seconds
Triage logic customized
Your clinical protocols and symptom thresholds determine routing
Zero-transfer friction
Callers get outcome (appointment or provider guidance) on first attempt
We configure the AI with your clinical triage protocol. It listens for specific keywords, symptom severity, and acuity markers. If thresholds are met, the call is routed to staff immediately. Otherwise, it's scheduled.
No. If a call is urgent after-hours, it escalates to your on-call provider. During business hours, urgent calls go to available staff. You define escalation routing; MedReception handles the logistics.
Yes. Triage protocols live in our dashboard and can be updated anytime. If you want to treat a new symptom as urgent or adjust thresholds, we update the AI within hours.
The AI checks Kareo in real time. If no slots are open, it can offer next-day, next-week, or refer to urgent care—you decide the fallback. Callers are never told 'We're full; call back tomorrow.'
Yes. Every call includes a triage tag and routing note in the Kareo record. Staff can review why a call was routed or scheduled, and refine protocols based on patterns.
Workflow
Call routing and triage
Clinical triage workflows, urgency detection, and escalation routing.
Operations
Front desk workload
How intelligent call routing eliminates front-desk phone interruptions and triage confusion.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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