AI Scheduling
InTouchNow books appointments for UK GP practices. MedReception AI's Sallie and Katie schedule into athenahealth, eCW, Epic and more for US, Canada and Australia.
InTouchNow is designed for UK GP surgeries and NHS Total Triage. If your practice is in the US, Canada or Australia, MedReception AI is the fit — Sallie and Katie book appointments against the EMR you already run, using terminology, visit types and compliance rules that match your region rather than the NHS.
There is nothing to migrate. The AI works with athenahealth, eClinicalWorks, Epic, Elation, Tebra and similar systems, checking real availability and producing a clean appointment summary. Your team confirms bookings in the EMR — the AI never makes autonomous changes to charts or schedules.
Katie answers in under one second and unlimited concurrent calls are handled at once. During a rush, every patient reaches the scheduling flow immediately instead of hitting a busy line or voicemail, so routine bookings stop leaking to competitors or the ER for want of a callback.
Sallie handles the routine appointment requests — new visits, follow-ups, reschedules — and hands your staff a summary to paste into the EMR. Front-desk teams spend their time on prior authorizations, insurance questions and in-person patients rather than repeating the same scheduling script all day.
Sub-Second Answering
Katie picks up in under one second
Unlimited Concurrency
Every simultaneous caller reaches scheduling
EMR-Pasteable Summaries
Booking details staff confirm in your own system
US, Canada & Australia
Built for North American and Australian practices
No, and it should not. InTouchNow is a UK, NHS and GP-focused AI voice platform — a competitor, not an EMR or scheduling database you connect to. MedReception AI books appointments into your own practice EMR, such as athenahealth, eClinicalWorks, Epic, Elation or Tebra, for practices in the US, Canada and Australia.
Sallie qualifies the visit reason and preferred timing, then checks availability and prepares an appointment summary formatted for your system. Your staff confirm it in the EMR. The AI produces EMR-pasteable details rather than making autonomous changes to your schedule, so a human always owns the final booking.
Likely yes. InTouchNow is built for NHS and UK general practice, with NHS Total Triage, integrations like EMIS, SystmOne, myGP, Accurx and Surgery Connect, and support for 33 languages and 200-plus accents. MedReception AI is the fit for US, Canada and Australia practices rather than the NHS.
Yes. Sallie can capture follow-up and reschedule requests and prepare them for your EMR, and for fully booked times the AI can take a callback request or waitlist entry. Katie answers instantly and Annie covers after hours, so scheduling requests are captured around the clock without staff intervention.
Yes. MedReception AI aligns with HIPAA in the US, PIPEDA in Canada and the Privacy Act in Australia. Appointment and patient details are handled under those frameworks. InTouchNow, by contrast, operates in the UK under NHS-oriented data arrangements, which is one reason the two platforms serve different markets.
Meet the AI
Sallie — Scheduling AI
See how Sallie qualifies visit requests and prepares appointment bookings for your practice EMR.
Alternative
InTouchNow Alternative for the US
Why US, Canada and Australia practices choose MedReception AI over the UK-focused InTouchNow.
Comparison
MedReception AI vs InTouchNow
A side-by-side look at markets, integrations and compliance for both AI voice platforms.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
