AdvancedMD

Answer every new patient call. Capture their intake. Your staff enters it into AdvancedMD.

Orthopedic practices on AdvancedMD field dozens of new patient calls each week. Most go unanswered. MedReception AI answers them instantly, captures intake details and scheduling preferences, and returns a structured summary your staff pastes into AdvancedMD in seconds. No manual transcription. No missed new patients.

How it pays back

Stop losing new patient calls

Front desks are overwhelmed during peak hours. Calls ring out, callers hang up, and new patients go to competitors. MedReception answers every call simultaneously, so no new patient is ever turned away by a busy line.

Structured intake, not transcripts

The AI asks the questions your orthopedic intake form requires: injury type, mechanism, prior treatment, insurance, and availability. Staff receive a clean, formatted summary they paste directly into the AdvancedMD patient record. No manual typing, no missing fields.

Your AdvancedMD rules stay in control

The AI sees your open appointment slots in AdvancedMD and suggests times that fit your provider schedules, lunch blocks, and location constraints. Staff confirm and book. You stay in charge of every entry.

Intake happens while you're closed

Calls arriving after hours or on weekends are answered, intake is captured, and your team sees a ready-to-process summary first thing in the morning. No voicemail pile, no lost details.

Every call answered

Unlimited simultaneous calls, day or night, answered right away

Structured intake summaries

Injury details and scheduling preferences captured and formatted for your staff

Provider and location routing

Calls directed to the right orthopedic specialist or clinic based on injury type or insurance

Staff control of AdvancedMD entry

AI captures and summarizes; your team reviews, confirms, and books in AdvancedMD

Frequently asked questions

Does the AI book appointments directly into AdvancedMD?

No. The AI answers the call, captures the new patient's intake details and appointment preference, and returns a structured summary to your staff. Your team reviews the summary, confirms the booking, and enters it into AdvancedMD themselves. This keeps you in control of every patient record and ensures accuracy.

What if the new patient has insurance questions?

The AI asks about insurance during the call and documents what the caller reports. Your staff receives this information in the intake summary and can verify coverage in AdvancedMD before the appointment or contact the patient if clarification is needed.

How does the AI know which appointment slots are open?

Your staff configures the AI with your AdvancedMD provider schedules, break times, and location rules. The AI suggests available times that match those constraints. Staff confirm the booking and enter it into AdvancedMD.

What happens if a new patient calls after hours?

The AI answers, captures their intake, and logs the call with a recommended callback time for your team. Your staff sees the structured summary first thing in the morning and can book the appointment or contact the patient directly.

Do I need to change how my team uses AdvancedMD?

No. Your workflow stays the same: your team enters new patients and appointments into AdvancedMD as usual. The AI simply answers the phone and prepares the intake data so data entry is faster and nothing is missed.

Related reading

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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