Medreception AIMedreception AI
Medreception AI
Client Portal

Comparison Guide

MedReception AI vs InTouchNow

Both platforms use AI voice agents to handle patient calls. This guide breaks down how each solution approaches workflows, EMR timelines, and call-handling for medical practices.

Book a Demo

Overview

InTouchNow offers AI voice agents and hybrid AI + human support for call handling, appointment management, and clinic overflow—especially for GP workflows.

MedReception AI is a healthcare-specific AI receptionist platform for U.S./Canadian practices that manages real-time call routing, triage, intake, EMR-aware workflows, and after-hours coverage.

MedReception AI vs InTouchNow: Side-by-Side

Core Focus
Healthcare-only AI reception
AI voice agents for GP services and clinics
AI Voice Agent
Yes — Katie AI & Annie AI
Yes — AI voice agents
Hybrid AI + Human Option
Optional via escalation workflows
Yes — built-in hybrid model
Healthcare Workflow Specialization
U.S. medical practices (surgeons, PC, specialists)
Strong in UK GP / clinical workflows
After-Hours Coverage
Yes — Annie AI
Yes — AI or hybrid depending on plan
Call Routing Logic
Advanced medical logic based on provider, triage rules, urgency
AI routing tuned to GP / clinic flows
Voicemail Handling
Victoria AI — transcription + medical summary
AI messaging & callback logic (plan-dependent)
EMR Integration Timelines
Athena & eCW: 1–3 weeks · Other EMRs: 3–6 weeks
Supports UK clinical systems; specifics vary
Specialty Templates (U.S.)
30+ specialties (urgent care, GI, ortho, derm, etc.)
Primarily GP-focused
Scalability
Unlimited simultaneous calls
AI-driven and scalable
HIPAA / U.S. Compliance
HIPAA aligned, third-party audited
Geared toward UK frameworks
Best For
U.S. practices needing medical-grade AI automation
UK GP practices needing AI call handling + hybrid support

When InTouchNow May Be a Better Fit

  • Your clinic is UK-based and follows GP workflows.
  • You want optional human backup for complex calls.
  • You prefer AI designed for NHS-style call structures.

When MedReception AI is the Better Choice

  • Your practice is in the U.S. or Canada.
  • Your staff is overwhelmed by call volume.
  • You need AI tailored to surgeons, specialists, or primary care.
  • You want integrations with athena, eCW, or other U.S. EMRs.
  • You need multilingual coverage and after-hours triage.
See How MedReception AI Works

Implementation

MedReception AI rollout typically includes:

  1. Week 1–2: AI workflow optimization (intake, routing, triage).
  2. Week 3–6: EMR integration (athena/eCW often faster).

See Which AI Receptionist Fits Your Practice

Book a Demo

Scheduling Optimization

Let us show you the scheduling playbook

Every scheduling workflow includes trigger-based routing, automation, and escalation so patients reach the right slot in real time.

Book a Scheduling Optimization DemoSee How AI Improves Scheduling Step-by-StepTry the AI Phone Assessment

More Scheduling Optimization Resources

Explore related content in the scheduling silo to see how AI handles new patients, follow-ups, reminders, and waitlists.

Learn how AI improves scheduling accuracy, reduces bottlenecks, and streamlines workflow →Optimize Medical Scheduling with AI