Workflow
Prior authorization is a critical part of the interventional pain workflow. Patients call to ask about coverage, clinicians need approvals before procedures, and coordinators manage follow-ups with payers. An AI receptionist handles incoming insurance-related calls and patient questions, capturing all details for your team.
Incoming calls asking about coverage, deductibles, or pre-auth status are handled by the AI. Your coordinator gets a structured summary and can focus on contacting payers and filing requests.
Every authorization inquiry is logged with full details—clinical indication, procedure code, urgency level. Your team knows exactly what's needed and can submit payer requests immediately.
With complete intake done on the first call, your insurance team can submit prior auth without callbacks or follow-ups, reducing approval delays.
The AI-captured summary includes all required elements for prior authorization: procedure type, medical necessity, patient demographics, and insurance details ready for your team to submit.
Every prior auth call captured
No lost insurance inquiries or missed authorization requests
Structured handoff to insurance team
Complete intake detail ready for payer submission
After-hours calls queued and summarized
Morning staff see full context without live call tag-in
HIPAA audit trail maintained
All call data encrypted and compliant with medical privacy rules
Patient's insurance carrier, plan name, group and member ID, deductible status, coverage questions, prior authorization requirements, and any policy exclusions the patient mentions. All details are returned as a structured summary for your insurance coordinator to use in payer contact or prior auth submission.
No. The AI captures what patients ask and provides general information about common coverage scenarios. Final authorization and coverage determination remain with your insurance coordinator and the payer. The AI speeds up intake so your team can contact the insurance company faster.
The AI captures patient-stated insurance details, coverage questions, and any coordination-of-benefits information mentioned on the call. Complex cases are handed to your insurance coordinator with all information collected for follow-up.
Summaries are attached to the patient's EMR record and also available in the MedReception portal. Your insurance coordinator can pull the call transcript, structured summary, and patient details whenever needed.
All after-hours insurance calls are answered, recorded, and summarized. The summary is flagged for morning review by your insurance team so they can prioritize payer contact without delay.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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