Procedure Support

Automate Pre-Op Screening Calls for Interventional Pain Procedures: Confirm Fasting, Review Consent, and Prevent Cancellations

Pre-operative calls are critical—patients must confirm fasting, understand risks, and be ready to go. Our AI runs pre-op screening outreach, captures patient confirmations, flags any last-minute concerns, and alerts your team to issues before the procedure day.

Outreach to scheduled patients: AI contacts them 24-48 hours before their procedure with automated reminders and screening
Confirm fasting compliance: verify the patient understood NPO instructions and is ready for their appointment
Review consent and risks: walk through the procedure, side effects, and post-op expectations in plain language
Capture medication changes: flag if the patient restarted warfarin, started new antibiotics, or changed their regimen
Flag concerns for provider: if a patient reports new symptoms, fever, or hesitation, the AI escalates to your team immediately
Reduce day-of cancellations: confirmed, prepped patients are far less likely to no-show or need to reschedule

How it pays back

Eliminate last-minute cancellations from unprepared patients

Patients who receive a pre-op call confirming what to expect and how to prepare are far more likely to show up ready. This protects your procedure block and provider time.

Catch medication and medical changes before surgery day

If a patient restarted an anticoagulant or developed a fever, the AI captures it during pre-op screening and alerts your team to reschedule safely rather than discovering it in the pre-op area.

Reduce staff overhead for routine pre-op calls

Most pre-op calls are routine confirmations—the AI handles them. Your staff step in only for patients with questions or concerns, saving hours of busy work.

Improve informed consent documentation

The AI guides patients through consent discussion and logs their confirmation. Your chart shows the patient understood risks and confirmed readiness before they arrived.

Urgent changes flagged

Medication, fasting, or medical changes escalate to staff immediately

Confirmations logged

Patient consent and readiness documented for compliance

Cancellations reduced

Confirmed, prepared patients keep their appointments at higher rates

Frequently asked questions

When does the AI call patients for pre-op screening?

You set the timing—typically 24-48 hours before the procedure. The AI pulls scheduled appointments from your EMR and dials automatically. If the patient doesn't answer, it can leave a voicemail or retry.

What if the patient has a question the AI can't answer?

The AI can transfer to your staff or flag the call for a nurse callback. You define which questions trigger staff intervention—e.g., if the patient reports pain, fever, or hesitation about consent.

Does the pre-op screening go into the patient's chart?

The AI logs the call outcome—confirmed, concerns flagged, unable to reach—and returns a structured summary for your team to review and file. Consent confirmations are documented for legal and compliance purposes.

Can the AI remind patients about fasting and arrival instructions?

Yes. The AI can deliver fasting instructions, arrival time, what to bring, and any pre-procedure restrictions. Patients confirm understanding, and your team sees what they acknowledged.

What happens if a patient fails pre-op screening (e.g., restarted blood thinners)?

The AI flags the concern for immediate provider review. Your team can contact the patient to reschedule, adjust medications, or get medical clearance before the procedure goes forward.

Can we customize pre-op messaging for different procedure types?

Yes. Epidural steroid injection prep differs from radiofrequency ablation or joint injection. You define the procedure-specific prep and consent messaging, and the AI delivers the right script to the right patients.