Workflow
After injections, ablations, or other pain interventions, automated follow-up calls assess pain level, medication compliance, and any complications. Structured responses are returned to your clinical team for monitoring and escalation.
Automated follow-up calls capture pain trajectory, medication compliance, and complications. Your clinical team reviews the summary and decides if the patient needs in-person evaluation or if recovery is on track.
If a follow-up call reveals infection signs, severe unexpected pain, or neurological symptoms, the AI flags the response and your clinical team reviews it immediately. Early detection prevents ER visits and patient deterioration.
Each follow-up call documents pain improvement, patient satisfaction, and functional outcome. Over time, your practice has outcome data linked to procedure type, provider, and patient demographics.
Your nurses no longer make routine post-op check-in calls for every patient. The AI handles these, freeing clinical staff for patients who need deeper assessment or intervention.
Follow-up calls scheduled automatically
Triggered on procedure date; timing configured per your clinical protocols
Complications flagged for clinical review
Pain increase, infection signs, neurological changes escalated to clinical staff immediately
Outcome data captured and linked to procedures
Pain level, medication use, and patient satisfaction associated with procedure and provider
Clinical staff phone time reduced
Routine post-op calls handled by AI; staff focus on complex cases and interventions
Yes. Your practice can configure different follow-up schedules for facet injections, ablations, epidural steroid injections, and other procedures. Each can have its own call-back timing (e.g., 24 hours and 1 week for ablations; 48 hours for steroid injections).
The AI escalates the call to your clinical team immediately. If the patient is on the line, they can speak to a nurse or provider directly. If calling them back, the clinical summary is provided with urgency flags so your team knows to prioritize.
Yes. Patients can decline follow-up calls during intake or inform the AI during the follow-up call itself. Your team can also mark patients in the EMR to exclude from automated follow-ups; those patients are handled manually.
Follow-up call summaries are stored securely and returned to your staff as structured text linked to the procedure date and patient ID. Your team can file these into the patient chart or link them to the procedure note in your EMR.
Yes. If follow-up calls show pain returning or minimal improvement, your clinical team can use that data to identify candidates for repeat procedures or alternative interventions. Outcome trends across your patient population can inform clinical protocols.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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