Workflow
Multi-location pain groups receive referrals for different procedure types at different sites. An AI receptionist asks about the patient's location and procedure needed, then routes to the appropriate clinic and schedules with the right provider—eliminating wrong-site bookings and transfer calls.
Multi-site practices often receive calls for procedures not available at the patient's preferred location or for sites that don't have availability. The AI confirms patient location, procedure, and availability before booking—preventing reschedules and patient frustration.
Callers no longer transfer between sites or wait for staff to figure out which clinic serves their area. The AI immediately routes to the right location, checks availability, and books—reducing time from referral to confirmed appointment.
Multi-site practices can configure the AI to suggest the clinic with the shortest wait or to distribute load evenly. If one site has a longer wait, patients at another site with sooner availability are offered that option, improving patient access and revenue flow.
Intake forms, consent, and imaging requirements vary by location (some sites have MRI on-site, others don't). The AI captures location-specific information upfront and returns it as a structured summary for staff review, reducing follow-up calls and intake errors.
Referrals routed to right clinic
Location and procedure confirmed before booking
Availability checked real-time
Offers shortest wait or patient preference
No transfer calls
Single-call booking for multi-site groups
Named EMR integrations
Appointment syncs to correct location's EHR instance
Your practice configures a matrix of sites and procedures (e.g., Site A: spine, facet, trigger point; Site B: joint injections and peripheral nerve blocks). The AI uses this to route calls. If a caller asks for a procedure not at their preferred site, the AI offers the nearest alternative.
Yes. Your configuration can instruct the AI to offer the patient the site with the soonest available slot, even if it's not their preferred location. This balances demand and improves access.
Yes. The AI captures the location during intake and the appointment syncs to that location's EMR instance. Providers and staff at each site see their own schedule without cross-site clutter.
The AI can note imaging availability and timeframes (some sites offer MRI same-week, others require external imaging). The AI captures the requirement and patient location preference as a structured summary for staff follow-up on imaging logistics.
The AI captures insurance information during intake and returns it as a structured summary for staff. Each location's team handles auth for their own procedures, with the information available to the right team immediately after the appointment is booked.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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