Workflow
Pain practices receive referrals from PCPs, specialists, and urgent care — often with incomplete routing. An AI receptionist captures referral source, urgency, procedure need, and insurance status, then queues each for instant provider or scheduler review.
Incoming referrals are answered immediately, triaged by urgency, and scheduled or marked urgent in seconds. No missed voicemails; no referral lag. Referring doctors see fast patient placement — they send you more referrals.
The AI collects insurance info and pre-auth status during intake. If pre-auth is missing, the AI alerts your admin to begin processing before the appointment. Caller never hears 'we need to verify your insurance first.'
Post-op complications, acute pain syndromes, or post-stroke pain are flagged immediately. Provider is notified in real time; urgent appointments are held or created on the spot.
Every new referral is logged with its source (PCP name, specialty, facility) in the call summary and written to the new patient record. Over time, you see which referring doctors send quality referrals and which need relationship-building — your team can track it all.
Referral captured and triaged on first call
No follow-up calls or lost routing
Urgent referrals escalated to provider instantly
Post-op, acute pain, and complication cases prioritized
Insurance pre-auth status logged during intake
Admin team begins authorization in parallel with scheduling
Referral source captured in call summary and written to EMR
Staff can track referring provider relationships and referral quality
The AI captures what the caller provides and flags missing insurance details in the call summary. Your admin team begins the authorization process while the patient is scheduled, so insurance doesn't delay the appointment. If pre-auth is denied, you contact the patient before the visit.
You define urgency rules: certain pain types (acute radiculopathy, post-operative complications), timeframes (same-day urgent care referrals), or diagnoses trigger immediate provider escalation. Routine referrals are queued for your scheduler's morning review.
Yes. If your schedule has availability and the intake is complete, the AI offers available slots and books the appointment in real time. Caller hears a confirmed date, time, and pre-visit instructions — and gets a text reminder.
Yes. The referring provider's name, specialty, and practice are captured in the call summary and written to the new patient demographics record in your EMR. Over time, this builds a referral source report so you can identify and nurture high-volume referring doctors.
The AI captures what's available and flags missing information in the call summary. Your staff can complete the referral data before the appointment or contact the referring provider for clarification. Incomplete referrals don't block scheduling; they're noted for follow-up.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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