Workflow
Capture comprehensive referral information, triage patient complexity, and schedule consultation appointments without requiring staff review of each referral call.
Referrals come in via phone, fax, and EHR. AI converts phone referrals to scheduled appointments on the first call. Patients don't wait for callbacks; consultations are booked immediately, reducing referral-to-appointment time.
Complicated cases (prior spine surgery, infection risk, neuro deficits) are flagged during intake and escalated to your physician for pre-consultation review. Straightforward cases go into standard slots. Your schedule is optimized by patient acuity.
AI asks whether the patient has recent imaging (MRI, CT, X-ray) and whether files are available. If imaging is missing, your staff coordinates with the referring provider or schedules imaging before consultation. No wasted consultation time waiting for films.
Your clinical staff no longer field referral calls. AI captures the referral data in structured form; your team reviews and confirms during scheduled clinical review time instead of being interrupted by inbound referrals.
Referral calls answered immediately
No voicemail or delayed callback for referral inquiries
Structured referral intake captured
Chief complaint, imaging status, treatment history, and red flags returned in EMR-ready format
Complex cases flagged
Prior surgery, infection risk, neuro deficits, and other red flags escalated to clinical team
New patient appointment booked
Consultation scheduled directly during referral intake call; appointment written to EMR
AI asks about referral source (PCP, ER, specialists, etc.), provider name, and whether the patient already has imaging or medical records available. Complex referrals or urgent cases (acute cord compression, infection signs) are escalated to your clinical team immediately.
Yes. You configure clinical keywords and red flags: prior spine surgery, spinal cord injury, active infection, cancer history, acute neurologic deficits. When detected, the call is flagged and escalated to your physician or clinical coordinator for review before the appointment.
AI notes whether imaging is available. If not, your staff contacts the referring provider to request imaging or schedules imaging before the consultation. This prevents wasted consultation time waiting for films.
Chief complaint, imaging status, treatment history, referral source, and appointment details are captured in a structured summary and returned in EMR-ready format for your staff to review and file, along with the booked appointment details.
Clinical and administrative staff no longer answer referral phone calls. AI captures the referral data, schedules the appointment, and flags complex cases. Your team reviews structured summaries and complex escalations during designated review time instead of being interrupted by inbound referral calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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