Workflow
Interventional pain patients call about follow-ups to prior procedures, but staff often re-ask about injection sites, response to prior treatments, and current medications. MedReception AI captures detailed procedure history during intake and returns it as a structured summary for your staff to review and file.
The AI asks once during intake. Your staff see a complete prior procedure timeline and current medication list before the first clinical interaction.
AI captures prior imaging and current medications—everything your insurance coordinator needs to request pre-auth without calling the patient back.
Your provider knows injection site history, response to prior treatments, and contraindications before the consultation. Less time spent gathering history, more time on clinical planning.
Intake summaries are timestamped and logged. Your team reviews and files them—every patient interaction is documented.
Prior procedure history captured
Injection sites, dates, responses, and adverse reactions documented in one call
Medication list structured
Current pain medications, dosages, and recent changes organized for clinical review
Imaging and testing history logged
MRI, CT, ultrasound, and prior diagnostics captured to avoid duplicate testing
EMR-ready summaries
Structured text that staff review and file—no manual retyping or chart gaps
The AI asks: procedure type (epidural, nerve block, facet injection, RFA), location, date, provider name if known, how long relief lasted, any complications, and current pain level. It builds a timeline your provider can review at a glance.
Yes. It asks: 'Have you had any pain procedures anywhere else?' If yes, it captures the type, location, timeframe, and outcome. This is critical for understanding why a patient is seeking care at your practice.
The AI captures each medication name, dosage, frequency, and how long they've been on it. If there are recent changes, it asks whether the patient or provider made the change. The summary lists all medications in one readable format.
MedReception returns the summary as structured text that your staff review and file into your EMR according to your workflow. Patient demographics and appointment bookings sync to integrated EMRs (athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed); clinical intake content is delivered as a structured summary for staff review and filing.
Usually 3-5 minutes. The AI moves efficiently through procedure history, current medications, and chief complaint. Your staff spend the remaining appointment time on clinical assessment.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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