Interventional Pain
Interventional pain practices in Aurora field referrals around the clock, but staff can't answer calls during procedures, evenings, or weekends. MedReception's AI receptionist answers every incoming call instantly, books appointments into your schedule, captures new patient intake with structured summaries, and escalates urgent cases to on-call providers, so no referral or patient callback request ever goes unanswered.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Practices miss calls during peak referral hours. MedReception's AI answers instantly during evenings, weekends, and holidays, the exact times competing pain practices are dark. Every referral call is logged with the caller's name, chief complaint, and callback number, so your team can prioritize callbacks or book the patient into the next available slot the moment the clinic opens.
The AI collects imaging status, fasting instructions, current medications, and any special accommodations during the initial call. Your staff receives a structured summary they can review and file. Fewer day-of surprises, fewer cancellations, and patients arrive prepared.
Set the rules: calls mentioning acute pain, medication refills, or post-procedure complications route immediately to the on-call provider or clinical staff. Routine appointment requests and follow-ups are booked or queued for your team. You control what counts as urgent; the AI enforces it every call.
MedReception is configured during onboarding to match your scheduling blocks, provider list, intake questionnaire, and escalation rules. Your dedicated team handles setup, trains the AI on your terminology, and remains available for free edits and optimization for the life of your account. If you switch EMRs later, your AI moves with you.
Every call answered
Day or night, weekends and holidays, no voicemail, no hold queue, no missed referral
Appointments booked on the call
Patients confirm slots before hanging up; your calendar updates instantly
Structured intake captured
Insurance, allergies, imaging status, pre-op requirements, ready for staff review and filing
Urgent calls escalated
Acute pain, medication requests, and post-op concerns route to your on-call team by rules you define
No. The AI answers calls, captures intake, and routes urgent cases to your clinical staff. Medical history, symptoms, and chief complaints are returned as a structured summary your staff reviews and files. Your providers make all clinical decisions. The AI books appointments, creates new patient records, and updates patient contact information in your EMR. Insurance information, photo ID, and all clinical content are captured on the call or uploaded in the portal and returned as a structured, EMR-pasteable summary for staff to review and file, nothing else touches the chart.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. During that time, your dedicated onboarding team configures your intake questions, scheduling rules, provider routing, and escalation logic.
Custom integration available. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours. Until the integration is live, Katie still answers every call, handles intake, and sends booking requests your staff enters into the calendar.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a Business Associate Agreement (BAA) with every US practice. We also comply with PIPEDA and PHIPA in Canada and the Privacy Act and Australian Privacy Principles in Australia. All calls and intake data are encrypted and stored securely.
Managed plans include a monthly block of minutes and a per-minute rate after that, no setup fee. After your first three months of actual usage, you can lock in a reduced-cost annual plan. We bill only for the minutes you use.
Operations
Front desk workload
Where front-desk time actually goes.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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