Interventional Pain
Interventional pain practices in Irvine field constant referral calls, post-procedure follow-ups, medication refills, and urgent triage requests. Your front desk team spends the day on the phone instead of verifying insurance, managing authorizations, or supporting patients in the clinic. MedReception's AI receptionist Katie answers and triages every call instantly, captures structured intake summaries, and books appointments. Your staff regains time for the revenue-critical work that keeps the practice running.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Katie picks up on the first ring, every time. Callers never reach voicemail or a queue. Referral sources and patients experience a professional, responsive practice from the moment they dial.
Katie collects patient demographics, chief complaint, and medical history during the call. She books the appointment directly into your schedule or sends a booking request for staff confirmation. No callback tag, no scheduling delays.
You set the escalation criteria: pain level, post-procedure complications, new versus established patient, urgency flags. Katie routes calls to the right person or on-call provider based on your protocol. Clinicians make the clinical decisions; Katie handles the intake and routing.
MedReception connects to athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Appointment bookings and new patient records sync automatically. Launch takes about one week from signup; the EHR connection and phone number are ready in 1 to 3 days.
Our team works with you to map your intake flow, triage rules, provider schedules, and specialty workflows. You get white-glove onboarding and a real team behind the AI. Every edit and optimization is free for life, and if you switch EMRs, Katie stays with you.
Every call answered
No voicemail, no queue, no missed referrals during business hours
Intake and booking on the call
Structured summaries ready for staff to file; new patients created in your EMR
Urgent calls escalated
Your triage rules route post-procedure complications and high-acuity cases to staff or on-call immediately
13+ EMR and phone integrations
Works with your existing system; no rip-and-replace required
You set the escalation rules. Katie listens for keywords and triage flags you define: pain level, post-procedure symptoms, new versus established status, or caller identity. If a call meets your urgent criteria, she routes it immediately to staff or your on-call provider. Non-urgent calls are handled without human transfer.
Katie can route calls by provider, specialty, or urgency. If a caller requests a specific physician or your practice wants calls routed to the first available provider, Katie handles that. Staff always see the call summary and can follow up if needed.
Yes. Katie asks for insurance details during the call and captures them in a structured summary. Insurance information is returned to your staff for verification and prior authorization. Your team reviews and enters it as part of your normal intake process.
Katie still answers every call, captures intake, and books appointments. Your staff enters the booking into your EMR. Custom integration available: if you want MedReception integrated with your EHR, we build custom EHR integrations. Book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Our team handles the setup; you do not need IT resources.
Operations Hub
Front desk workload
Where front-desk time actually goes.
Next step
How calls get routed
Getting each caller to the right place first time.
Next step
Pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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